VICTOIRE UGOCHUKWU
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Amalfi Cucina & Mercato
Atlanta, Georgia
10.2021 - Current
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Licensed Cosmetologist
Self-employed
Huntsville, Alabama
03.2020 - Current
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Resolved guest complaints about service or style.
Cocktail Server
Drakes
Huntsville, AL
11.2018 - 05.2021
- Created orders, documented special requests and followed up with kitchen personnel to ensure top-quality service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested dish & cocktail choices based on customer preference, restaurant specials
Customer Care Representative
American Express
Huntsville, AL
07.2013 - 09.2018
- Assisted 15-25 customers per day with applying for American Express Credit Cards through phone and chat
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
- Provided accurate and appropriate information in response to customer inquiries.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Cosmetology
The Salon Professional Academy - Huntsville
Huntsville, AL03.2020
Skills
- Superior communication skills
- Effective Listener
- Patient and poised under pressure
- Call Center Operations
- Retail sales customer service
- Call control skills
- Inbound and Outbound Calling Experience
- Problem-solving abilities
Timeline
Server/Bartender
Amalfi Cucina & Mercato
10.2021 - Current
Licensed Cosmetologist
Self-employed
03.2020 - Current
Cocktail Server
Drakes
11.2018 - 05.2021
Customer Care Representative
American Express
07.2013 - 09.2018
Cosmetology
The Salon Professional Academy - Huntsville