Victor Acuna

• Managed accounts by sending invoices and associated documents, and specialized reports.
• Developed and maintained relationships between accounts and revenue management.
• Assisted in preparing daily reports.
• Supported revenue management team for project execution and alignment.

• Worked with Master Electrician and other electricians to provide installation, repair and maintenance.

• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Maximized customer interactions by promptly identifying the needs and wants of the customer.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Responsible for increasing flooring sales including carpet, hardwood, laminate and related products.
• Managed customer relations and customer service through daily communication and interaction.
• Scheduled installation of flooring.

• Responsible for sales of sports medicine products (ACL screws, shoulder anchors, radio frequency equipment, fluid management systems) in hospitals and ambulatory surgery centers.
• Worked with Early Intervention Sales Consultants to promote and sell Orthovisc, Monovisc and Peak PRP systems.
• Created detailed sales presentations to communicate product features and market data.
• Retained consistent client base by conducting market research to develop brand strategy.
• Created interactive materials such as videos, charts and slideshows.
• Followed up with existing customers to provide additional support and address any concerns.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maximized customer retention by resolving issues quickly.
• Oversaw diverse account portfolio, including daily outbound calls to identify services that address primary needs.
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Supported clients with business analysis, documentation and data modeling.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

• Responsible for sales of intra operative resurfacing products to orthopedic surgeons and podiatrists in hospitals and ambulatory surgery centers.
• Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
• Built relationships with product manufacturers and vendors of related products and services to cultivate referral network.
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.

· Responsible for sales of sports medicine products (Exoshape tibial fasteners and Morphex anchors for ACL/PCL reconstructions and soft tissue repairs.

· Conveyed belief in products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.

· Built relationships with product manufacturers and vendors of related products and services to cultivate referral network.

· Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

· Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.

Designed, developed and implemented sales strategies to market business and generate new sales.

• Conducted comprehensive injury assessments and presented to attending physician.
• Collaborated with multidisciplinary teams to optimize athlete care and improve overall health outcomes.
• Educated patients on injury prevention techniques and proper conditioning protocols to minimize risks.
• Led intern program focusing on best practices in athletic injury management and treatment strategies.
• Adjunct professor at FIU.
• Scheduled surgical procedures and specialized tests such as MRIs and CT Scans.
• Liaison between medical staff and professional sports teams and collegiate teams.