Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Adegun

Alpharetta,GA

Summary

Motivated individual with extensive experience and background managing high net worth Consumer and B2B accounts . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possess excellent client oversight, issue resolution and client management. High customer collaboration and partnerships that facilitates customer expansions.

Overview

24
24
years of professional experience

Work History

Team Leader ( Retail and Card Services )

JPMorgan Chase
08.2023 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Perform performance reviews and hold Specialist accountable for performance .
  • Manage a team of 18 consisting of full time work from home virtual Specialist , Hybrid workers and Onsite Specialist
  • Lead and coach a team in a metric driven environment
  • Resolve Card Members escalations and coach to knowledge gaps and stretch goals
  • Enforce and abide by all applicable regulatory department practices and procedures

Account Manager

Verizon Wireless
06.2010 - 12.2022
  • Developed and implemented business strategies to manage pipeline and achieve business goals .
  • Relationship management with internal and external clients and partner 3rd party and Vendors to complete business initiatives
  • Partnered closely with Operations, Technology, and Risk Management leadership team to ensure that all priorities are aligned to maximize bottom line impact and deliver a great customer experience
  • Lead new Client onboarding and strategy development and coordinate with Operations to achieve company objectives.
  • Drive Stakeholder engagement by influencing business decisions and creating high level partnerships
  • Identify and provide meaningful solutions to customer pain points
  • Led and managed a team of consultants and involved in training and coaching, mentoring and development , hiring and performance management.

Senior Account Supervisor

Verizon Wireless
06.2000 - 06.2010
  • Conceived, developed and executed strategies to drive client loyalty and retention .
  • Worked closely with our strategic partners, including portfolio management and business leader groups to provide a variety of cutting-edge solutions to enhance the customer experience .
  • Managed high net worth portfolio of over Fortune 50 Companies generating over 5B in revenue
  • Led projects and act as the Subject Matter Expert to deliver significant portfolio insight and enhance the client experience
  • Identified opportunities to improve performance of existing business and attract new business
  • Oversee multiple complex accounts and led efforts to anticipate needs
  • Supported launches from discovery to implementation

Education

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey
New Brunswick, NJ
12.2024

Associate of Arts - Criminal Justice

Rutgers, The State University of New Jersey
New Brunswick, NJ
07.1998

Skills

  • Control and Risk mitigation mind-set and strong attention to detail
  • Strong organizational and team work/leadership skills with ability to support and mentor junior team members to prioritize work and meet tight deadlines
  • Excellent interpersonal skills with an ability to communicate at all levels
  • Ability to identify improvements and support delivery of process changes
  • Strong communication skills, attention to detail, excellent follow-through and a strong commitment to upholding a sound risk and controls environment
  • Experience working with Operational teams globally
  • Passion for leading and enabling world class customer experiences
  • Extensive experience managing delivery across multiple workstreams with varying timelines, priorities, and complexities as well as a deep understanding of the issues, concepts and strategies that are unique to Consumers and Businesses
  • Ability to think creatively and influence stakeholders on goals and strategies

Timeline

Team Leader ( Retail and Card Services )

JPMorgan Chase
08.2023 - Current

Account Manager

Verizon Wireless
06.2010 - 12.2022

Senior Account Supervisor

Verizon Wireless
06.2000 - 06.2010

Bachelor of Arts - Criminal Justice

Rutgers, The State University of New Jersey

Associate of Arts - Criminal Justice

Rutgers, The State University of New Jersey

Similar Profiles

CREATE PROFILE
Victor Adegun