Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor Aguilar

Orange,California

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Costco Wholesale
11.2017 - Current
  • Helped a large volume of members every day with a positive attitude and focus on member satisfaction.
  • Delivered exceptional member service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to member requests, offering excellent support and tailored recommendations to address needs
  • Responded proactively and positively to rapid change
  • Managed timely and effective replacement of damaged or missing products

Instructor Assistant

Outdoor Education Center
06.2016 - 07.2017
  • Provided support during classes, group lessons, and outdoor activities.
  • Delivered instruction in both one-on-one lessons and group learning environments.
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Maintained safety by demonstrating equipment and techniques.

Education

Bachelor of Arts - Hospitality Administration And Management

California State University - Fullerton
Fullerton, CA
05.2023

Skills

  • First-Tier Technical Support
  • Customer Support
  • Process Transactions
  • Client Interactions
  • Sales and Upselling
  • Member Relations

Languages

Spanish
Native or Bilingual

Timeline

Member Service Representative

Costco Wholesale
11.2017 - Current

Instructor Assistant

Outdoor Education Center
06.2016 - 07.2017

Bachelor of Arts - Hospitality Administration And Management

California State University - Fullerton

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Victor Aguilar