Victor Arellano
Tustin,CA
Summary
Bilingual (English/Spanish) crisis intervention and public safety professional with 25+ years of experience supporting high-risk populations in emergency and shelter-based environments. Skilled in hotline response, trauma-informed care, de-escalation, and client intake coordination. Proven ability to work independently, manage crisis situations, and maintain safe, structured environments while ensuring accurate documentation and compliance.
Overview
30
30
years of professional experience
Work History
Peer Support Team Member
California State Parks
07.2022 - Current
- Provide crisis intervention, emotional support, and psychological first aid following critical incidents.
- Conduct confidential one-on-one support and refer individuals to appropriate mental health resources.
- Assist in de-escalating high-stress situations and promoting safety and stability.
State Ocean Lifeguard II
California State Parks
07.1996 - Current
- Respond to emergency situations, providing immediate crisis intervention and safety coordination.
- Operate independently in high-risk environments, making critical decisions to ensure public safety.
- Communicate effectively with diverse populations and coordinate with emergency services.
- Maintain detailed incident reports and documentation.
Personal Service Coordinator
Providence Community Services
12.2009 - 09.2015
- Managed caseload of at-risk youth with mental health challenges, providing crisis intervention and support.
- Conducted client intakes, assessments, and coordinated care services.
- Maintained accurate documentation and reports for compliance and funding requirements.
- Supported clients with daily living activities and structured programming.
Case Manager / Victim Advocate
Women’s Transitional Living Center
06.2000 - 05.2005
- Provided crisis hotline support, safety planning, and advocacy for survivors of domestic violence.
- Conducted shelter intakes and supported daily shelter operations.
- Facilitated groups and provided emotional support using trauma-informed approaches.
- Collaborated with law enforcement and community partners.
Education
Bachelor of Arts - Psychology
California State University
FullertonSkills
- Crisis Intervention & De-escalation
- Hotline Support & Client Intake
- Trauma-Informed Care
- Shelter Operations & Safety Monitoring
- Case Documentation & Reporting
- Conflict Resolution & Problem Solving
- Bilingual Communication (English/Spanish)
- Microsoft Office (Word, Excel, Outlook)
Timeline
Peer Support Team Member
California State Parks
07.2022 - Current
Personal Service Coordinator
Providence Community Services
12.2009 - 09.2015
Case Manager / Victim Advocate
Women’s Transitional Living Center
06.2000 - 05.2005
State Ocean Lifeguard II
California State Parks
07.1996 - Current
Bachelor of Arts - Psychology
California State University