Victor Blood Dzraku

• Enhanced project efficiency by implementing effective restoration techniques and supervising team members.
• Established strong relationships with clients, fostering trust and confidence in our services.
• Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
• Provided detailed progress reports to clients, keeping them informed on project status at all times.
• Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
• Cleaned and restored interiors of homes damaged by fire, water, mold or smoke, using commercial cleaning equipment such as air movers, dehumidifiers, air scrubbers, and injecter drying system.
• Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
• Inspected damaged properties and contents to prepare job action plan.
• Worked safely in disaster environment by adhering to company and quality procedures.
• Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Provide restoration services for structures that have been damaged by fire, mold and water.

• Ensured adherence to local building codes and regulations throughout the entirety of each restoration project.
• Established strong relationships with clients, fostering trust and confidence in our services.
• Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
• Contributed to business growth by actively seeking out new clients through networking events and industry conferences.
• Provided detailed progress reports to clients, keeping them informed on project status at all times.
• Conducted regular site inspections to monitor progress and address any potential issues promptly.
• Enhanced project efficiency by implementing effective restoration techniques and supervising team members.

• Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
• Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
• Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
• Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
• Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
• Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
• Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
• Inspected damaged properties and contents to prepare job action plan.
• Reduced project completion time with effective planning and coordination among team members.
• Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
• Proactively addressed client concerns throughout the restoration process, ensuring their needs were met and resulting in high levels of customer satisfaction.
• Worked safely in disaster environment by adhering to company and quality procedures.
• Increased client retention, maintaining clear communication throughout the restoration process.
• Exceeded performance goals set by management through dedicated focus on quality control measures in every project undertaken.
• Facilitated smoother project execution by establishing clear communication channels between clients, insurance companies, and restoration team.
• Mitigated water damage impact by executing swift and strategic removal of affected materials and structures.
• Fostered positive client relationships by conducting thorough assessments and clearly communicating restoration plans.
• Conducted mold remediation procedures to improve indoor air quality, ensuring healthier environment for occupants.
• Increased customer satisfaction by promptly responding to emergency calls and providing efficient water extraction services.

24 years in water damage mitigation, mold damage remediation, and fire restoration cleanup.