VICTOR Calvo
West Haven,United States
Summary
Proactive and hardworking individual focused on continuous operational improvement and growth. Strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
11
11
years of professional experience
Work History
Manager of Operations
XBELTA
Bronx, NY
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices both in store and online.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
Panda Express Restaurant Group
Connecticut
06.2016 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Manager
Mcdonalds
Bronx, NY
05.2013 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Bronx Community College Preparatory High School
Bronx, NY06.2013
Skills
- Strategic Vision
- Business Leadership
- Employee Recognition
- Motivational Leadership
- Fluent In Spanish
- Sales Expertise
- Retail Sales Customer Service
Timeline
Manager of Operations
XBELTA
05.2021 - Current
General Manager
Panda Express Restaurant Group
06.2016 - 11.2020
Assistant Manager
Mcdonalds
05.2013 - 06.2016
High School Diploma -
Bronx Community College Preparatory High School