Victor Castro
City of Los Angeles,CA
Summary
Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
43
43
years of professional experience
Work History
Assistant Store Manager
Sam Ash Music Stores
City of Los Angeles, CA
06.2009 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Service Manager
Sam Ash Music Stores
City of Los Angeles, CA
04.2006 - 05.2009
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Directed training and retraining of employees to boost performance and enhance business results.
- Managed overstocking, restocking and inventory control procedures.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Supervised 5 cashiers in providing excellent customer service to callers requiring assistance for sales and retun issues.
Sales Associate
Sam Ash Music Stores
City of Los Angeles, CA
02.2004 - 03.2006
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Open Water Lifeguard Supervisor
City Of Los Angeles Recreation & Parks
City of Los Angeles, CA
07.2004 - Current
- Overseeing multiple open water facilities and rescue operations
- Creating monthly schedules for rotating staff
- Conducting quarterly trainings for new and current employees on safety protocols, rescue procedures, first aid trainings, rescue vehicle operations, and water vessel operations.
- Managing money and banking
- Managing water sport programs; surfing, kayaking, snorkeling, and stand-up paddling for inner city recreation center youths.
- Providing first aid at E.M.T. booths for Los Angeles city recreation and parks special events
Open Water Lifeguard
City Of Los Angeles Recreation & Parks
City of Angels, CA
06.1998 - 06.2004
- Lifeguarding for open water facilities; Pools, lakes, and beaches
- Attentively monitored swimmers to identify distress.
- Operating rescue vehicles and rescue water vessels
- Teaching water sport programs; surfing, kayaking, snorkeling, stand-up paddling, and swim lessons for inner city recreation center youths and the general public.
- Providing first aid at E.M.T. booths for Los Angeles city, recreation and parks special events
Education
E.M.T. Certificate And CA. State License - Emergency Medical Technology
East Los Angeles College
Monterey Park, CA06.2008
Certificate in Recording Engineering - Recording Engineering
Recording Connection
Burbank, CA06.2004
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.1997
Skills
- Retail Store Management
- Store Opening and Closing
- Inventory Tracking and Management
- Performance Metrics Analysis
- POS Terminal Operations
- Live sound and recording engineer
- Sound designer and music production
- Pro Audio consultant and installations
- Dj proficient in vinyl and digital platforms
Timeline
Assistant Store Manager
Sam Ash Music Stores
06.2009 - Current
Customer Service Manager
Sam Ash Music Stores
04.2006 - 05.2009
Open Water Lifeguard Supervisor
City Of Los Angeles Recreation & Parks
07.2004 - Current
Sales Associate
Sam Ash Music Stores
02.2004 - 03.2006
Open Water Lifeguard
City Of Los Angeles Recreation & Parks
06.1998 - 06.2004
E.M.T. Certificate And CA. State License - Emergency Medical Technology
East Los Angeles College
Certificate in Recording Engineering - Recording Engineering
Recording Connection
High School Diploma -
Alexander Hamilton Senior High School
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