Victor Colbert
Hanahan,SC
Summary
Dynamic owner/operator of Cast Iron Food Truck & Catering, adept at operations management and customer loyalty. Achieved significant year-over-year sales growth through strategic marketing and exceptional service. Proven team leader with expertise in complaint resolution and inventory control, fostering a high-performing environment that prioritizes quality and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Cast Iron Food Truck & Catering
Charleston, USA
05.2012 - Current
- Responsible for the entire operation of the mobile food business. Including managing daily operations, strategic planning, marketing, and financial management.
- Secured and maintained all required business permits, licenses and insurance.
- Managed inventory including ordering, stocking and maintaining quality controls.
- Develop and implement customer relations, marketing, social media and digital platforms to continue consistent growth of the business.
- Increased sales, specifically catering sales significantly year to year through consistent service, quality and word of mouth.
Coach/Supervisor
T-Mobile
Charleston, USA
10.2007 - 06.2011
- Maximize effectiveness of a customer service team of 15, enhancing quality assurance.
- Established goals, monitored progress and coached employees to be resolution driven with every customer interaction.
Education
AA - Culinary Management, Restaurant Management, Culinary Arts
Stratford University
Falls Church, VASkills
- Operations management
- Team management
- Customer loyalty
- Complaint resolution
- Point of sale (POS) system operation
- Inventory control and record keeping
- Catering coordination
- Kitchen equipment operation and maintenance
- Supply chain management
- Menu development
- Employee retention
- Performance and wage reviews
- Labor and food cost control
- Food safety standards
Job Title
Customer Service Representative
Leadership Experience
VP of Marketing for the Charleston Food Truck Federation.
Timeline
Owner/Operator
Cast Iron Food Truck & Catering
05.2012 - Current
Coach/Supervisor
T-Mobile
10.2007 - 06.2011
AA - Culinary Management, Restaurant Management, Culinary Arts
Stratford University