Victor Colon
New York,NY
Summary
Energetic and dedicated professional with a Bachelor's degree in Cybersecurity, currently working in retail. Adept in customer service, problem-solving, and leveraging technical knowledge in high-pressure environments. Seeking to transition to an IT role, where I can apply my cybersecurity education and strong communication skills. Passionate about technology, with a focus on continuous learning and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sales Associate
Gap Inc
07.2019 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Cybersecurity
Mercy University
Dobbs Ferry, NY12.2023
Associate of Applied Science - Cybersecurity
Westchester Community College
Valhalla, NY05.2021
Skills
- Technical Support
- Desktop Support
- Highly proficient in the Microsoft Windows and Office 365 suite of products
- organizational and interpersonal skills
- Excellent diagnostic and problem-solving skills
- Good knowledge of internet security and data privacy principles
- Basic understanding of networking concepts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Gap Inc
07.2019 - Current
Sales Associate
Bachelor of Science - Cybersecurity
Mercy University
Associate of Applied Science - Cybersecurity
Westchester Community College
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