Victor Cruz Sotelo
Middletown,NY
Summary
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
- Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
The Taco Factory
05.2018 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Overnight Stocker
Lowe's Retail Company
03.2020 - 08.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Dishwasher
Zona Rosa Restaurant
06.2017 - 04.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Arts - History Teacher Education
Mount Saint Mary College
Newburgh, NY01.2025
High School Diploma -
Middletown High School
Middletown, NY07.2020
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Memory retention
- Customer Service
- Cash Handling
- Menu Memorization
- Guest Relations
- Compliance standards
- Quality Control
- Critical Thinking
- Lesson Planning
- Motivating students
- Student Engagement
- Positive Role Model and Mentor
- Growth Mindset
- Collaborative learning
- Learning Strategies
- Special Education
- Student Motivation and Engagement
- Stocking shelves
- Pallet Jack Operation
- Product restocking
- Maintaining safety
- Heavy Lifting
- Handheld Scanner Use
- Cleaning
- Unloading trucks
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stocker
Lowe's Retail Company
03.2020 - 08.2020
Restaurant Waiter
The Taco Factory
05.2018 - Current
Dishwasher
Zona Rosa Restaurant
06.2017 - 04.2018
Bachelor of Arts - History Teacher Education
Mount Saint Mary College
High School Diploma -
Middletown High School
Similar Profiles
Emilio Cruz SoteloEmilio Cruz Sotelo
Waiter/Busser at The Taco FactoryWaiter/Busser at The Taco Factory
Yazmin Munoz-MejiaYazmin Munoz-Mejia
Hostess at The Taco FactoryHostess at The Taco Factory
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Richard J. AlgarinRichard J. Algarin
Director of Safety and Security at Mount Saint Mary CollegeDirector of Safety and Security at Mount Saint Mary College
ELIJAH BARBOSAELIJAH BARBOSA
FINANCE MANAGER at HEALEY BROTHERS FORD LINCOLN MITSUBISHIFINANCE MANAGER at HEALEY BROTHERS FORD LINCOLN MITSUBISHI