Victor Cruz
San Antonio
Summary
Dynamic professional with a proven track record in security and management, notably at Allied Universal Security Services. Expert in risk assessment and superior customer service, demonstrated through enhanced safety protocols and improved patient satisfaction rates. Skilled in report writing and fostering team productivity, achieving significant improvements in workplace safety and customer experience.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Shift Manager/Key Holder
Dollar General Store
02.2022 - 12.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Health and Wellness Director
Avalon Memory Care
05.2017 - 02.2022
- Oversaw ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations.
- Increased overall employee productivity through the development and execution of targeted wellness initiatives.
- Improved patient retention rates through excellent customer service skills combined with a deep understanding of client needs within the healthcare sector.
- Enhanced patient satisfaction by implementing innovative health and wellness programs tailored to individual needs.
Education
Diploma -
Robert E. Lee H.S.
San Antonio, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Shift Manager/Key Holder
Dollar General Store
02.2022 - 12.2022
Health and Wellness Director
Avalon Memory Care
05.2017 - 02.2022
Diploma -
Robert E. Lee H.S.
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