Victor DeJesus
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Results-driven professional skilled in researching information and preparing necessary correspondence with strong understanding of legal terminology and processes. Prepared in maintaining confidential records and client information. Ready to assists attorneys in preparing for trials and other legal proceedings.
Overview
4
4
years of professional experience
Work History
Student Dining Hall Worker
University Of Illinois, Urbana-Champaign
09.2022 - 12.2023
- Enhanced customer satisfaction by delivering prompt and courteous service in a high-volume dining hall.
- Maintained clean and organized workspaces for efficient food preparation and service.
- Assisted with meal planning and inventory management, reducing food waste in the dining hall.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Participated in regular training sessions to stay updated on food safety practices and regulations.
- Helped maintain an enjoyable dining atmosphere by keeping tables clean and well-stocked throughout service periods.
- Adhered to sanitation protocols for ware washing procedures while consistently meeting cleanliness standards.
Associate Worker
Home Depot
09.2021 - 05.2022
- Enhanced team productivity by streamlining processes and implementing efficient workflow strategies.
- Served as a valuable resource for new hires, providing training and guidance to ensure seamless onboarding.
- Increased customer satisfaction with timely responses to inquiries and effective problem-solving techniques.
- Collaborated effectively with cross-functional teams, fostering strong working relationships and promoting open communication.
Crew Team Member
Churro Factory
05.2021 - 08.2021
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Brand Ambassador
Forever 21
09.2020 - 06.2021
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Telephone Representative
University Of Illinois Foundation
08.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Calling Alumni from the school and efficiently navigating a conversation for donations to the foundation
- Streamlined call routing for swift issue resolution and increased efficiency in handling customer concerns.
- Achieved high call quality scores through active listening and empathetic communication with customers.
- Maintained detailed records of customer interactions, tracking trends, and identifying areas for improvement.
- Handled escalated calls professionally, resolving complex issues while maintaining composure under pressure.
- Navigated various software systems simultaneously to access vital information quickly during calls with customers.
Education
Bachelor of Science - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
Champaign, IL12.2023
Skills
- Conflict Resolution
- Team Collaboration
- Attention to Detail
- Strong Communication
- Office Management
- Efficient Multitasking
- Positive Attitude
- Problem Solving
- Document Preparation
- Organizational Skills
- Typing Speed
- Fluent in Spanish
- Client Account Management
- Promotional Support
writing
I enjoy writing on my free time and my writing consist of stories and reflections on different universal teams and topics. Can range from reflections on war overseas to a fictional story based of real world themes like love and family.
Languages
Spanish
Native or Bilingual
Timeline
Student Dining Hall Worker
University Of Illinois, Urbana-Champaign
09.2022 - 12.2023
Associate Worker
Home Depot
09.2021 - 05.2022
Crew Team Member
Churro Factory
05.2021 - 08.2021
Brand Ambassador
Forever 21
09.2020 - 06.2021
Telephone Representative
University Of Illinois Foundation
08.2019 - 03.2020
Bachelor of Science - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
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