Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Dianez M.

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Well versed in Spanish and English.

Overview

4
4
years of professional experience

Work History

Sales Representative

Tech Air
08.2022 - 10.2023
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Trained and mentored new sales representatives.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
    • Negotiated contracts with clients and developed relationships with key personnel.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Customer Service Representative

Club Med Sandpiper Bay
08.2021 - 07.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Chef Assistant/Assistant Manager

Sushi Maki
02.2020 - 07.2021
    • Controlled resources and assets for department activities to comply with industry standards and government regulations.
    • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
    • Set aggressive targets for employees to drive company success and strengthen motivation.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Arts - Biology

Miami Dade College
Miami, FL
05.2024

Skills

  • Strategic Planning
  • Guest Relations
  • Product and Service Sales
  • Cash Handling Accuracy
  • Time Management
  • Conflict Resolution
  • Hospitality Management
  • Social Perceptiveness
  • Excellent People Skills
  • Adapt to Diverse Groups
  • Maintaining Clean Work Areas
  • Multitasking Strengths

Timeline

Sales Representative

Tech Air
08.2022 - 10.2023

Customer Service Representative

Club Med Sandpiper Bay
08.2021 - 07.2022

Chef Assistant/Assistant Manager

Sushi Maki
02.2020 - 07.2021

Associate of Arts - Biology

Miami Dade College

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Victor Dianez M.