Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

VICTOR DJEKOLA

Steep Falls,ME

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Vodacom
02.2020 - 01.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Collaborated with team members to streamline processes, improving response times by implementing best practices.
  • Managed escalated issues with professionalism, maintaining composure under pressure while achieving resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Officer

Delta Protection
09.2016 - 01.2020
  • Monitored premises to ensure safety and security of property and personnel
  • Assisted with incident reports, documenting findings accurately and promptly
  • Conducted regular patrols to identify potential hazards or security breaches
  • Collaborated with team members to maintain a safe environment for staff and visitors

Education

High School Diploma -

College Petit Prince
Congo/Kinshasa
07-2016

Skills

  • Active listening
  • Critical thinking
  • Problem resolution
  • Self-motivation and initiative
  • Attention to detail

Timeline

Customer Service Representative

Vodacom
02.2020 - 01.2023

Security Officer

Delta Protection
09.2016 - 01.2020

High School Diploma -

College Petit Prince

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