Victor Edwins
Smyrna,GA
Summary
Quality Management Specialist with 7+ years of progressive experience in food safety, compliance auditing, and restaurant operations. Certified Professional – Food Safety (CP-FS) with proven ability to lead compliance audits, mentor teams, and deliver tailored risk management solutions. Skilled in training, strategic planning, and driving process improvements that strengthen client relationships and operational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Quality Management Specialist II
Steritech
09.2022 - Current
- Serve as Peer Support Specialist and CARE Trainer, mentoring colleagues and enhancing client engagement.
- Led root cause analysis investigations to resolve quality issues and prevent recurrence.
- Partner with specialized clients to deliver tailored risk management solutions, analyze trends, and drive corrective actions.
- Conducted comprehensive audits to ensure compliance with industry standards and regulations.
- Achievements: earned CP-FS certification; facilitated CARE trainings improving client retention; provided peer mentorship improving audit consistency; led projects achieving measurable compliance improvements.
Kitchen Manager/Grand Opening Trainer
Chick-fil-A
03.2019 - 05.2022
- Managed inventory control, optimizing stock levels to reduce waste. Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained and mentored kitchen staff, enhancing team productivity and efficiency.
- Set and enforced performance and service standards to ensure customer satisfaction.
- Coordinated scheduling for kitchen staff, maximizing labor efficiency during peak hours.
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
Team Member
Chick-fil-A
01.2016 - 01.2019
- Prepared cooking supplies, ingredients, and workstations during opening and closing.
- Mentored junior team members on kitchen protocols and procedures.
- Operated kitchen equipment to ensure food preparation met quality standards.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
Education
Bachelor of Business Administration (BBA) - Business Administration and Management
Kennesaw State University
Kennesaw, GA07-2026
Skills
- Food Safety & Compliance Auditing
- Training & Team Mentoring
- Customer Service Excellence
- Strategic Planning & Risk Management
- Restaurant & Operations Management
- Inventory & Budgeting Control
- Process Improvement
- Corporate Training
- Quality management systems
- Corrective actions
- Operational efficiency
- Leadership development
Certification
- Certified Professional – Food Safety (CP-FS), NEHA (Issued Nov 2023, Expires Oct 2027)
- ServSafe Food Handler, ServSafe Certified Alcohol, Business, and Food Protection Services (Issued Sep 2022, Expires Sep 2027)
Timeline
Quality Management Specialist II
Steritech
09.2022 - Current
Kitchen Manager/Grand Opening Trainer
Chick-fil-A
03.2019 - 05.2022
Team Member
Chick-fil-A
01.2016 - 01.2019
Bachelor of Business Administration (BBA) - Business Administration and Management
Kennesaw State University