Summary
Overview
Work History
Education
Volunteer
Timeline
CustomerServiceRepresentative
Davies Mubanga

Davies Mubanga

Quality Management Specialists
Olney,MD

Summary

As a dedicated Quality Management Specialist with 7 years of specialized experience in quality assurance and control, I bring a comprehensive background in operational excellence and data analytics. My career journey includes advancing through QMS levels one and two, demonstrating progressive responsibility and expertise in quality management systems.
During my tenure as a KFC Operations Contact, I developed strong client relationship management skills while serving as the primary point of contact for key stakeholders. My experience working under Beth Canon in the Data Analytics department enhanced my analytical capabilities and data-driven decision-making skills.
Key Skills:

Quality Management Systems (QMS Levels 1 & 2)
Data Analytics and Reporting
Client Relationship Management
Microsoft Office Suite Proficiency
Google Workspace Applications
Operational Process Improvement
Team Collaboration and Communication
Performance Metrics Analysis
Documentation Management
Quality Assurance Protocols
Project Coordination

Software Proficiency:

Microsoft Word
Microsoft Excel
Google Docs
Google Sheets
Google Slides
Data Analysis Tools

My background combines technical expertise with practical operational experience, enabling me to effectively implement quality management strategies while maintaining strong stakeholder relationships.

Overview

6
6
years of professional experience

Work History

Quality Management Specialist II

Steritech
11.2020 - Current
  • Planning and scheduling assigned monthly work
  • Prepares reports after each audit with positive observations, corrective action and preventive actions
  • Conducts assessments to measure conformity to food code standards
  • Determines root cause analysis and recommend corrective actions
  • Provides peer support to newly on-boarding colleagues. Explaining training information to new hires
  • Completes supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • SFI Champion Northern Virginia 2019-2020.
  • Leads audit and inspection preparation, resolution of audit and inspection findings and liaises
  • Prepares reports and/or necessary documentation
  • Ensures quality assurance programs and policies are maintained and modified regularly.
  • Participates in QM related meetings and monthly trainings.
  • Addressing and discussing issues and proposed solutions with clients while making recommendations for improvement.
  • Ensures data integrity and accuracy
  • Prepares and implement quality assurance policies and procedures and perform routine inspections and quality tests.
  • Assessed products or services to evaluate conformance with quality standards.
  • Collected and analyzed data to measure effectiveness of quality control processes.

Quality Management Specialist I

Steritech
11.2017 - 11.2020
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Created testing protocols to be used across product lines.
  • Assessed products or services to evaluate conformance with quality standards.
  • Responsible for monitoring, inspecting, and proposing measures to correct or improve company's inspection and processes to meet established quality standards.
  • Prepares reports on results of quality inspections
  • Ensuring that standards and safety regulations are observed.
  • Collecting data on quality issues, identifying patterns, and making recommendations for improvements
  • Prepared reports after each audit with positive observations, corrective and preventive actions
  • Conducted assessments according to round spread and customer requests to accommodate varying times of days We observed food prep, cooking, and storage while enforcing safety, health, and sanitation standards daily, including food code
  • Conducted data review and followed standard practices to find solutions.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.

Education

Associate's degree - Computer Science

Montgomery College
Maryland

Volunteer

I dedicated my time to various community service initiatives in Montgomery County, Maryland:


Local Food Bank (Rockville):
Sorted and packed food donations
Distributed food packages to individuals and families in need
Contributed to efforts addressing food insecurity in the community


Women's Shelter:
Assisted with meal preparation for residents
Organized and managed donations, including clothing and toiletries
Provided emotional support and practical assistance to shelter residents


Church of the Redeemer (Gaithersburg):
Participated in diverse community service projects
Assisted with event setup and breakdown
Supported various church-run initiatives benefiting the local community

Through  these volunteer roles, I actively contributed to combating food  insecurity, supporting vulnerable populations, and fostering community  engagement. These experiences enhanced my skills in organization,  teamwork, and empathy while making a positive impact on my local area.

Timeline

Quality Management Specialist II

Steritech
11.2020 - Current

Quality Management Specialist I

Steritech
11.2017 - 11.2020

Associate's degree - Computer Science

Montgomery College

Similar Profiles

CREATE PROFILE
Davies MubangaQuality Management Specialists