Victor Espinosa, Jr
Merrillville,Indiana
Summary
More than 20 years’ experience working with people to produce a relationship that promotes the organization's image, mission, and objective. Quickly earned the respect of supervisors and co-workers alike, based on versatility, technical expertise, an in-depth understanding of work processes, and a commitment to quality and safety. Certified Pharmacy Technician with 18 years at a leading national drugstore chain. Dedicated, hard-working, reliable and accurate professional who always delivers courteous service. In addition, over 5 years of hospital experience working as a pharmacy technician. Familiar with Omnicell products such as the automated dispensing cabinets and XT anesthesia workstations. Knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to HCSC. Team-oriented and dedicated to deliver exceptional service and patient safety
Overview
20
20
years of professional experience
Work History
Certified Pharmacy Technician
Regency Hospital Northwest Indiana
03.2022 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on operational procedures and best practices.
- Collaborated with pharmacists to optimize inventory management and reduce medication errors.
- Implemented workflow improvements that enhanced patient service efficiency in prescription processing.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
CERTIFIED PHARMACY TECHNICIAN
St Catherine Hospital
12.2016 - Current
- Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
- Properly cleaned and maintained department equipment such as IV hoods.
- Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
- Troubleshot mechanical issues with Pyxis machines and other equipment.
- Conducted routine inspections of medication storage locations.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Performed technical processes required to dispense medications to patients.
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
- Reconstituted oral liquids.
- Completed accurate cycle counts and inventory management Assessed the correct identity, strength and purity of medications.
- Completed IV compounding medications.
CERTIFIED PHARMACY TECHNICIAN
Walgreens Boots Alliance Inc.
01.2006 - Current
- Translated pharmacy communications for Spanish speaking customers.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Completed new and updated patient profiles, including lists of patient medications.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
- Train and advise other support personnel in Pharmacy Systems Exceptional ability to enter data accurately and efficiently into the appropriate data system.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Managed inventory levels, ensuring availability of medications and supplies.
- Compounded and dispensed medications efficiently according to physician orders.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in training new staff on pharmacy protocols and procedures.
- Implemented workflow improvements, reducing processing times for prescriptions.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
Education
Certified CPHT License -
01.2006
High School Diploma - undefined
Merrillville High School
Merrillville, IN01.2001
Skills
- Proactive self-starter
- Effective multi-tasking
- Effective knowledge retention
- Technical troubleshooting
- Customer engagement
- Effective time management
- Effective communication
- Proficient in computer applications
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Regency Hospital Northwest Indiana
03.2022 - Current
CERTIFIED PHARMACY TECHNICIAN
St Catherine Hospital
12.2016 - Current
CERTIFIED PHARMACY TECHNICIAN
Walgreens Boots Alliance Inc.
01.2006 - Current
High School Diploma - undefined
Merrillville High School