Victor Figueroa
Old Tappan,NJ
Summary
Results-driven operations manager with a focus on strategic planning, inventory management, and client relationship management. Proven ability to enhance service quality and streamline processes for increased efficiency.
Overview
34
34
years of professional experience
Work History
Owner/Operator
24 HOUR TRUCK TIRE SERVICE LLC
04.2020 - Current
- Managed daily operations of tire service, ensuring timely response to customer needs.
- Oversaw maintenance and repair processes, enhancing safety protocols for technicians.
- Developed strategic partnerships with suppliers to ensure consistent inventory availability.
- Implemented training programs for staff, improving service quality and efficiency.
- Analyzed customer feedback to refine service offerings and enhance client satisfaction.
- Directed financial management activities, optimizing operational budgeting and cost control.
- Coordinated emergency roadside assistance services, ensuring rapid response in critical situations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Manager
METRO TRUCK TIRE SERVICE CENTER INC
05.1992 - 03.2020
- Oversaw daily operations, ensuring timely service delivery and customer satisfaction.
- Implemented process improvements, enhancing efficiency in tire installation and repair workflows.
- Trained and mentored staff on safety protocols and technical procedures for optimal performance.
- Managed inventory levels, optimizing stock management to minimize costs and reduce downtime.
- Developed strategic partnerships with suppliers, improving procurement processes and service offerings.
- Conducted regular performance evaluations, fostering professional development among team members.
- Analyzed operational data to identify trends and implement corrective actions for quality improvement.
- Led cross-functional teams in executing service initiatives that elevated customer experience standards.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
New York, NYSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Inventory management
- Strategic planning
- Relationship management
- Human resources
- Operational reporting
- DOT compliance
- Financial planning
- Business operations management
- Client relationship management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Owner/Operator
24 HOUR TRUCK TIRE SERVICE LLC
04.2020 - Current
Manager
METRO TRUCK TIRE SERVICE CENTER INC
05.1992 - 03.2020
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL