Victor Flores
Killeen,TX
Summary
Proactive Dog Daycare Supervisor and Dog Trainer with expertise in animal care, staff management, and operational efficiency. Proven success in enhancing client satisfaction and maintaining high standards of safety and cleanliness. Strong problem-solving and communication skills, dedicated to advancing career through continuous improvement. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Dog Daycare Supervisor, Dog Trainer
Barking Oaks Pet Resort
03.2024 - 08.2024
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Collaborated with other supervisors to maintain a high standard of care across all aspects of the business.
- Established and enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
- Promoted a positive work environment with clear communication and teamwork.
- Streamlined check-in and check-out processes to minimize wait times for busy pet owners.
- Maintained a clean and organized facility for optimal pet health and wellbeing.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
- Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
- Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
- Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Trained animals in behavioral compliance or other special routines or commands.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
13B - Cannon Crewmember
U.S. Army Active Duty
09.2018 - 01.2022
- Strategically calculated and recorded risks and implemented mitigation procedures.
- Achieved the rank of Sergeant.
- Ensured that an entire battalion of soldiers had reliable access to barracks maintenance services and implemented a proper tracking system on issues currently present and issues that have been corrected.
- Lead squad and platoon-sized teams.
- Mentored junior and senior leaders.
- Accountable for millions of dollars in Army equipment.
- Managed equipment maintenance and upgrades.
Education
Bachelor of Science - Computer Science
University of Phoenix
Phoenix, AZ04.2027
Skills
- Patience and Empathy
- Staff Management
- Animal Nutrition
- Facility Maintenance
- Dog Training Techniques
- Adaptable and Flexible
- Cleanliness and sanitation
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Animal Care
- Reliability
- Critical Thinking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Feeding and Watering
- Task Prioritization
- Medication Administration
- Professionalism
- Continuous Improvement
- Inventory Management
- Resourcefulness
- Organizational Development
- Project Management
Timeline
Dog Daycare Supervisor, Dog Trainer
Barking Oaks Pet Resort
03.2024 - 08.2024
13B - Cannon Crewmember
U.S. Army Active Duty
09.2018 - 01.2022
Bachelor of Science - Computer Science
University of Phoenix
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