Victor Gabriel Dias Gonçalves
Aracaju,Brazil
Summary
Achieve goals acting according to my experience and skills (Music, bar, Guest Services and Tours) besides utilize all my experiences to reach the goals of the company as well.
Very experienced dealing with customers in many areas of expertise, in special, cruise lines, hotels and travel agencies. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
19
19
years of professional experience
Work History
Music Production Show
Sofun entertainment
03.2023 - Current
- Acting as musician and band leader in a production show on board of Msc meraviglia being an important key of the show
- Coordinated scheduling of studio time and booked session musicians as needed.
- Managed client expectations throughout the production process while providing feedback.
Sublime Comporta
10.2023 - 02.2024
- Company Overview: Country Retreat & SPA
- Acting directly with guests and customers in an amazing environment
- Providing assistance, welcome and ensuring the wellness of each guest, besides work with finances, events and hotel logistics
- Country Retreat & SPA
Hospitality Service Operator
Costa cociera
11.2019 - 12.2022
- Acting directly with guests and customers in a branch of cruise lines
- Attending, assisting, solving logistic issues and financials problems as well
- Assisted customers with inquiries and complaints regarding services, products, billing and technical support.
- Provided guidance to customers on how to use the company's services and products effectively.
- Performed detailed troubleshooting of customer issues using a variety of tools, including diagnostic software applications.
Recepcionist
Aruanã eco praia hotel
01.2021 - 12.2021
- Acting as a receptionist, performing normal routines in a hotel department, such as check-ins, assisting guests, and dealing with administration issues.
Guest Service Agent Senior / Cruise Consultant / International host (Portuguese)
Msc cruises
01.2012 - 12.2018
- Acting directly with guests and customers in a branch of cruise lines
- Attending, selling future cruises, assisting guests on board, explaining all procedures, solving logistic issues and financials problems as well
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
- Assisted in resolving customer complaints in a courteous and professional manner.
Bar waiter / Bar tender
Pullmantur cruises
01.2010 - 12.2012
- Acting with special duties in a branch of food and beverages in a cruise line brand
- Preparation and serve of the most popular cocktails, besides the knowledge of management, refurbishment and cleanliness in a bar ambiance
Travel agent & Tour
Rio turismo
Aracaju, Brazil
01.2006 - 12.2010
- Acting as a travel agent performing duties as flight ticket sales, travel consultant and assist guide during international trips
Education
Music business and audio engineer -
EM&T
São Paulo, SP, Brazil01.2017
Mixology, drinks & cocktails -
Bar & Barman academy
São Paulo, SP, Brazil01.2010
Hardware maintenance -
Senac
Aracaju, SE, Brazil01.2006
High school -
Nobel
Aracaju, SE, Brazil01.2005
Skills
- High level of computer skills for the most of the software in the area of expertise
- Office Management
- Technical Support
- Administrative Support
- Scheduling
- Bookkeeping
- Project Coordination
- Data Entry
- Staff Management
- Positive and professional
- Time Management
- Greeting and Seating Clients
- Business Administration
- Business Correspondence
- Performance Improvement
- Strategic Planning
- Meeting Preparation
Goals
Achieve goals acting according to my experience and skills (Music, bar, Guest Services and Tours) besides utilize all my experiences to reach the goals of the company as well.
Skypeid
downes_87
Languages
Mother Tongue / Native, Advanced, Advanced, Advanced, Advanced
Qualifications Summary
Very experienced dealing with customers in many areas of expertise, in special, cruise lines, hotels and travel agencies.
Personal Information
Emergency Contact: Nilda Vieira, Mother, +5579991599582
Languages
Portuguese
Full Professional
English
Full Professional
French
Professional
Spanish
Professional
Italian
Professional
Timeline
Sublime Comporta
10.2023 - 02.2024
Music Production Show
Sofun entertainment
03.2023 - Current
Recepcionist
Aruanã eco praia hotel
01.2021 - 12.2021
Hospitality Service Operator
Costa cociera
11.2019 - 12.2022
Guest Service Agent Senior / Cruise Consultant / International host (Portuguese)
Msc cruises
01.2012 - 12.2018
Bar waiter / Bar tender
Pullmantur cruises
01.2010 - 12.2012
Travel agent & Tour
Rio turismo
01.2006 - 12.2010
Music business and audio engineer -
EM&T
Mixology, drinks & cocktails -
Bar & Barman academy
Hardware maintenance -
Senac
High school -
Nobel
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