Victor Galvan
Mansfield,TX
Summary
Managed customer inquiries effectively, attaining a 98% satisfaction rating. Developed and implemented a ticketing system that decreased resolution time by 25%. Mentored new hires, contributing to a 15% increase in overall team productivity.
Overview
16
16
years of professional experience
Work History
Real Estate
Self Employed
01.2011 - Current
- Property management
- Property maintenance & inspection
- Tenant prospecting
- Cash management
Retail Store Manager
AT&T Mobility
03.2011 - 11.2022
- Location Business Continuity Readouts
- Meet & exceed location targets
- Performance & profitability
- Hire, develop & promote
- Onboarding & ramping up new hires
- Evaluate short/long term performance
- Develop training material
- Coach
- Performance Discipline
- Other responsibilities
- Customer escalations & satisfaction
- Scheduling
- Industry Knowledge
- Establish best practices
- Consultative selling
- Event Coordinator
Retail Sales Consultant
AT&T Mobility
03.2011 - 12.2016
- Cross selling
- Meet & exceed individual targets
- Effective negotiation skills
- Business prospecting
- Technology savvy
Sales Support Specialist
AT&T Mobility
07.2009 - 03.2011
- Inventory Management
- Audit Compliance
- Merchandizing
Education
Bachelors - Education
Benedictine University
Skills
- Microsoft Office Suite
- Presentation software
- Spreadsheet management
- Document creation
Language
Spanish
Affiliations
- Management Development Program
- Retail Sales Development
Qualifications
- Foster Collaboration
- Corporate Communication
- Sales Driver
- Culture Focused
- Problem Solving
Timeline
Retail Store Manager
AT&T Mobility
03.2011 - 11.2022
Retail Sales Consultant
AT&T Mobility
03.2011 - 12.2016
Real Estate
Self Employed
01.2011 - Current
Sales Support Specialist
AT&T Mobility
07.2009 - 03.2011
Bachelors - Education
Benedictine University