Victor Gil
Bronx
Summary
Dynamic sales associate with a proven track record at On, excelling in customer engagement and upselling. Recognized for enhancing customer satisfaction through exceptional service and teamwork. Skilled in problem-solving and inventory management, consistently promoting brand loyalty while maintaining high visual standards. Committed to delivering results in fast-paced environments.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate;
On
10.2024 - Current
- Provided expert product knowledge on performance footwear and apparel, helping customers find the perfect fit for running, training, and lifestyle needs.
- Delivered exceptional customer service through one-on-one interactions, fostering brand loyalty and trust.
- Maintained floor presentation and visual standards in line with brand guidelines.
- Restocked inventory efficiently and communicated low-stock needs to management.
- Supported team sales goals by actively engaging customers and suggesting complementary products.
- Handled returns and exchanges professionally, resolving customer concerns quickly and positively.
- Contributed to a positive team culture by collaborating during peak hours and store events.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
Store Associate
UPS Store
06.2023 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
CNA
Isabella Center for Rehabilitation
01.2023 - 07.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Store Associate
Ups Store
07.2022 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
Education
No Degree -
Lehman College
Bronx, NY05-2027
High School Diploma -
High School For Health And Sciences
549 Audubon Ave, New York, NY 1004007-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength, Working Hybrid, FOH and BOH
- Conflict resolution
- Upselling
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate;
On
10.2024 - Current
Store Associate
UPS Store
06.2023 - 08.2023
CNA
Isabella Center for Rehabilitation
01.2023 - 07.2023
Store Associate
Ups Store
07.2022 - 08.2022
No Degree -
Lehman College
High School Diploma -
High School For Health And Sciences
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