Victor Gonzalez

• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responsible of the supervision services (Air, Ocean and ground)
• Ensure freight payments are up to date
• Maintain correct payment settlement with overseas agents
• Develop new relationships and negotiate pricing with Airlines, Steamship lines and ground carriers
• P&L Reports with KPI Indicators every month
• Accounts receivable tasks ensuring payments are up to date

* Intra Mexico Freight movements

* Domestic shipments (LTL, FTL, Overdimenzioned, specialized equipment)

* Border crossing movements between Mexico and United States

* Transborder operations between Mexico, USA and Canada

* Daily Costumer service

* Daily operations reports showing profit and loss

* On time operations updates to customers

· Import/Export (Raw material, machinery, MRO)

· Customs audits

· HTS classification

· Post entry audits

· General administrative tasks

· Logistics coordinator

· Record Keeping

· NAFTA’S Elaboration

· Material disposition

· Record Keeping

· Machinery export

· Customs audits

· General administrative tasks

· Nafta’s elaboration

· General administrative tasks

· Record Keeping