Myri Pompey
Oakland,CA
Summary
Committed Global Security Operator Center Supervisor with solid production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping the line moving smoothly.
Overview
12
12
years of professional experience
Work History
Global Security Operator Center Supervisor
Unity Technologies
San Francisco
12.2022 - Current
- Supervised teams of 10 employees supporting security operations to critical infrastructure for Unity
- Collaborated with management and fellow supervisors to organize operations and achieve demanding scheduled targets
- Skilled in administration tasks and written communications: Monitored emails, work order service requests, and all communications devices; prioritized and processed incoming information according to company procedures
- Skilled in analyzing situations and effective problem-solving: Provided situational awareness of issues occurring throughout the region through internet observation, news media reporting, and established communication with other support elements.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Freelance Graphic Designer
Self-employeed
San Francisco
05.2012 - 03.2024
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Experience handling cash in previous roles, ensuring accuracy and attention to detail in financial transactions
- Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
- Created compelling visual identities for new businesses, establishing a strong brand presence in the market.
- Redesigned outdated logos and branding elements for established companies, revitalizing their image and customer appeal.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Increased website traffic by designing engaging social media graphics that effectively communicated brand messages.
Global Security Operator Center Operator II (GSOC)
Airbnb
San Francisco
04.2022 - 12.2022
- Skilled in written incident and accident reports: Evaluated global incidents that may impact employees or offices and escalated accordingly to security management and other business units in each departments
- Skilled in administration tasks and written communications: Monitored emails, work order service requests, and all communications devices; prioritized and processed incoming information according to company procedures.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Maintained an safe working environment by enforcing strict adherence to safety guidelines and protocols.
Security Operations Center Operator (SOC)
DocuSign
San Francisco
10.2020 - 04.2022
- Skilled in written incident and accident reports: Identified critical interest areas and developed strategies for improvement
- Responsible for answering routine and emergency calls, monitoring alarms and video equipment, including fire, door, and duress alarms, and providing general assistance
- Conducted social media monitoring and produced threat briefings for large-scale events
- Demonstrated ability to connect personally with customers and engage them in technological solutions.
- Prepared reports and technical documentation of day-to-day production processes.
Senior Help Desk Analyst
Pay-Pal
San Francisco
01.2020 - 10.2020
- Skilled in Advanced technical and computer skills: Provided first-level technical support for all employees
- Consistently remained courteous and professional in team environments while delivering exceptional customer service
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware
- Support 100+ clients via Automated ticketing system/corporate ticketing system
- Unlocked and restarted network user accounts in Active Directory.
- Streamlined help desk operations for increased efficiency and improved response times.
- Reduced ticket resolution time with effective problem analysis and troubleshooting techniques.
- Collaborated with IT teams to implement system updates, improving overall network stability.
Recruiting Coordinator
ABM Industry Group LCC
San Francisco
04.2019 - 01.2020
- Coordinate and track logistics for on-site recruiting events (such as career fairs and interviews)
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
- Organized regular networking events for passive candidates, establishing a pipeline of qualified talent for future openings.
Education
Bachelor of Science - Computer Science -
Southern New Hampshire University
Manchester, NH05.2026
Skills
- Project Management
- Equipment Operation
- Safety Compliance
- Teamwork and Collaboration
- Analytical Thinking
- Punctual and Reliable
- Computer Skills
- Troubleshooting
Timeline
Global Security Operator Center Supervisor
Unity Technologies
12.2022 - Current
Global Security Operator Center Operator II (GSOC)
Airbnb
04.2022 - 12.2022
Security Operations Center Operator (SOC)
DocuSign
10.2020 - 04.2022
Senior Help Desk Analyst
Pay-Pal
01.2020 - 10.2020
Recruiting Coordinator
ABM Industry Group LCC
04.2019 - 01.2020
Freelance Graphic Designer
Self-employeed
05.2012 - 03.2024
Bachelor of Science - Computer Science -
Southern New Hampshire University