Muhammad Mohamed
Hillsboro,OR
Summary
Achieved operational excellence in global security operations by maintaining high standards and delivering impactful results. Drove smooth operations and compliance with safety protocols through expert system management. Enhanced team dynamics and operational goals through strong collaboration and adaptability to changing scenarios.
Overview
5
5
years of professional experience
Work History
Global Security Operations Center Operator
Inter-Con Security (At Nike World Headquarters)
Beaverton
07.2024 - Current
- Safeguarded Nike WHQ premises, enforcing comprehensive security protocols and responding to incidents swiftly and effectively.
- Led security operations, ensuring a safe environment for over [insert number of staff/employees] and thousands of visitors by coordinating advanced security measures.
- Conducted routine and ad hoc patrols, maintaining vigilance to prevent unauthorized access, identify potential risks, and implement appropriate safety measures.
- Collaborated with a team of officers to ensure seamless site coverage, assisting visitors and staff with professionalism and fostering a secure, welcoming atmosphere.
- Provided emergency medical response based on extensive medical training, administering first aid and coordinating with paramedics to ensure timely and effective care for injured or ill individuals.
- Delivered emergency response support, taking decisive action during critical situations to mitigate threats, safeguard people, and minimize disruptions.
- Maintained detailed incident logs and wrote comprehensive reports to document security events and medical interventions, improving response accuracy and contributing to better risk assessment and management.
- Engaged in critical thinking and problem-solving when addressing concerns from external communities surrounding the Nike WHQ campus.
- Delivered guidance on security and medical protocols to employees, enhancing awareness and preparedness across the organization.
Delivery driver (Volunteer work for SAACO For cooling Portland)
Cheetah Express
Portland, OR
04.2022 - 07.2024
- Volunteered as delivery driver for SAACO, contributing to cooling efforts in Portland. Demonstrated reliability and adaptability in varied conditions.
- Optimized delivery routes for Cheetah Express, enhancing efficiency and customer satisfaction. Consistently met tight deadlines in fast-paced environment.
- Collaborated with team to ensure timely deliveries for SAACO's cooling initiative. Prioritized customer needs and maintained positive interactions.
- Meticulously managed delivery logistics for Cheetah Express. Ensured accurate documentation and adherence to safety protocols.
- Proposed and implemented new delivery strategies for SAACO's cooling project, improving overall service effectiveness in Portland area.
- Partnered with team to ensure timely deliveries for cooling initiative. Prioritized customer needs and maintained positive interactions.
Customer service assistant
Laas Auto Sales
Portland
07.2021 - 07.2022
- Assisted customers with vehicle inquiries, fostering positive relationships. Streamlined sales process, reducing average transaction time. Developed product knowledge to enhance customer experience.
- Maintained meticulous records of inventory and sales transactions. Ensured accuracy in paperwork processing, minimizing errors. Conducted thorough vehicle inspections to uphold quality standards.
- Proposed and implemented new customer feedback system, enhancing service quality. Utilized social media to expand market reach, attracting new clientele. Adapted to evolving market trends and customer preferences.
- Collaborated with sales team to create a welcoming environment for customers. Provided comprehensive support throughout the car-buying process. Resolved customer concerns promptly, maintaining high satisfaction rates.
Education
High School Diploma - undefined
Aloha High School
Beaverton06.2023
Skills
- Team Leadership
- Customer Service
- Incident Reporting
- Emergency Preparedness
- Risk Assessment
- Crisis Management
- Logistics Coordination
- First Aid
- Safety Protocols
- Critical Thinking
- Problem Solving
- Vigilance
- Adaptability
- Data Analysis
- Negotiation Skills
- Conflict Resolution
- Time Management
- Creative Thinking
- Project Management
- Resource Management
- Attention to Detail
- Somali Language speaker - Expert
LANGUAGES
Somali - Native
Timeline
Global Security Operations Center Operator
Inter-Con Security (At Nike World Headquarters)
07.2024 - Current
Delivery driver (Volunteer work for SAACO For cooling Portland)
Cheetah Express
04.2022 - 07.2024
Customer service assistant
Laas Auto Sales
07.2021 - 07.2022
High School Diploma - undefined
Aloha High School