Nyla McGill
QVC Group
Philadelphia,PA
3
years of professional experience
Work History
Global Security Operations Center Operator
1 Year 3 Months- Administered enterprise-wide Access Control (ACS) and unified security workflows via Genetec Synergis, managing badge permissions, alarm profiles, and multi-site door schedules across global corporate and fulfillment hubs.
- Leveraged exacqVision Video Management System (VMS) to maintain real-time situational awareness across hundreds of high-definition cameras, rapidly retrieving forensic footage to assist in loss prevention and incident investigations.
- Spearheaded corporate crisis communications utilizing Everbridge, authoring and deploying targeted mass notifications to account for thousands of on-site and remote employees during severe weather and active security threats.
- Utilized Signal for proactive geolocation threat intelligence monitoring, identifying localized protests, utility outages, and civil unrest near QVC facilities to deliver early-warning alerts to leadership.
- Triaged and escalated critical life-safety events via the EST FireWorks monitoring platform, executing precise emergency dispatch protocols and coordinating seamlessly with municipal first responders.
Security Professional
4 Months- Monitored and patrolled assigned premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Provided a visible deterrent to crime and maintained a safe environment for employees, clients, and visitors.
- Responded to emergencies, incidents, and alarms promptly, following established protocols and completing detailed incident reports.
- Controlled access points, verified credentials, and conducted routine security checks via Genetec Synergis.
- Communicated effectively with supervisors, law enforcement, and emergency personnel as needed.
- Maintained a professional presence and delivered exceptional customer service while enforcing site-specific rules and regulations.
Navigator
1 Year 4 Months- Served as a campus ambassador, leading engaging and informative campus tours for prospective students and their families to promote Neumann University's values and community.
- Represented the university at admissions events and campus-wide functions, demonstrating professionalism and leadership.
- Utilized the Slate CRM platform to manage communications, schedule tours, and assist with admissions-related tasks.
- Performed front desk and receptionist duties, including answering calls, greeting visitors, and providing administrative support.
- Demonstrated strong interpersonal skills and campus knowledge to foster meaningful connections with prospective students.
Education
Bachelor of Science - Human Resources
Skills
Writing Skills
Conflict management
Public relations
Emergency management
Threat assessment
Access control management
Emergency preparedness
Incident response
Investigation procedures
Alarm system operation
CCTV monitoring
Crime prevention strategies
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Global Security Operations Center Operator
QVC Group
07.2025 - CurrentRead More
Security Professional
Allied Universal @ QVC Inc.
03.2025 - 07.2025Read More
Navigator
Neumann University
05.2023 - 09.2024Read More
Neumann University
Bachelor of Science from Human Resources
Read More