Adrian Perez Castro
Hayward,CA
Summary
Experienced security professional with over 10 years in the security industry, specializing in global security operations, executive protection support, and risk analysis. Proven ability to monitor and respond to threats through advanced alarm management systems and CCTV surveillance. Skilled in emergency dispatch coordination, incident response, and maintaining situational awareness in high-pressure environments. Adept at supporting leadership, protecting assets, and ensuring the safety of personnel through proactive security measures and rapid decision-making
Overview
1
1
Language
11
11
years of professional experience
Work History
Global Security Operations Center Operator
Securitas USA - Adobe
08.2025 - Current
- Monitored and reviewed 100+ CCTV cameras daily, identifying suspicious activity, proper badging and access control inside of client buildings and escalating potential threats/breaches or misuse of badges.
- Conducted real-time alarm monitoring for 200+ alarms per shift, prioritizing alerts and initiating response protocols with an average response time of under 60 seconds.
- Managed emails and phone calls delivering timely and professional support while maintaining high customer satisfaction
- Coordinated and executed emergency and incident responses, ensuring rapid action with dispatch and escalation initiated within 1–2 minutes of incident detection.
- Dispatched security personnel to 20+ incidents or service requests per shift, maintaining clear communication
- Provided customer service support across AMER, EMEA regions resolving access control issues, safety concerns, and security inquiries in a timely manner.
- Conducted ongoing threat analysis of global events, delivering actionable intelligence and risk assessments to leadership to support decision-making and operational readiness.
- Authored detailed incident reports, ensuring accuracy, compliance, and proper documentation for investigations and audits.
- Maintained continuous communication with internal teams and leadership, providing real-time updates and improving overall situational awareness.
- Utilized security management systems to log, track, and manage 100+ daily security events, ensuring operational efficiency and compliance.
- (Adobe)
Global Security Operations Center Operator II (GSOC)
Security Industries Specialists (SIS) - Meta
04.2022 - 06.2024
- Monitored and analyze camera and access control-based systems, effectively communicate incident response and policies via telephone and radio, operate access control technology, and provide general assistance to customers, vendors, and guests.
- Answer routine and emergency calls, monitor alarms and video equipment, including fire alarms, door alarms, and duress alarms
- Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact personal, assets or reputation of the client.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Maintained accurate records of all security incidents, utilizing information for future risk assessments and mitigation strategies.
- Participated in regular security audits, identifying areas for improvement and implementing necessary changes.
- Meta
Protective Services Operations Center (PSOC) Analyst
Security Industries Specialist (SIS) - Meta
01.2023 - 07.2023
- Performed executive protection duties for high-profile clients, responsible for overseeing upwards of 30+ residential security details, travel analysis, incident response, tactical intelligence, and close protection agents for over 200+ Members of Leadership within client's organization.
- Formally monitored and coordinated response of cross-functional services including teams dedicated to operational intelligence and investigation, residential management, medical services, armed incident response, and secured transportation.
- Conducted research using open source intelligence (OSINT) to generate safety analysis reports for executive protection agents and security managers.
- Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.
- Meta
Global Security Operations Center (GSOC)
Allied Universal (AUS) - Sony PlayStation
09.2021 - 04.2022
- Provided support for various security operations, intelligence/analytics, crisis response and business resilience areas across all Americas, EMEA and APAC regions.
- Monitored all systems for functionality and status and conducts basic troubleshooting and assessment prior to escalating problems to systems technical staff Teamwork and Collaboration
- Stayed informed of current events and analyze any possible threats to assets while maintaining professionalism and resolving incidents efficiently.
- Acted as liaison between Security Operations Center and other departments within the organization, fostering strong working relationships and promoting information-sharing activities.
- Sony PlayStation
Security Operations Center (SOC)
Tesla Inc.
01.2016 - 05.2021
- Documented daily security operations for multiple facility campuses, while providing excellent customer services and dispatching appropriate resources to all medical emergencies, critical facility incidents, weather and environmental crises
- Monitored CCTV cameras on global scale to maintain safety for clients and campuses and retail showroom locations.
- Accurately document all incidents and reports on dispatching systems.
- Alarm monitoring all access points across Americas sites.
- Global Security Operations Center (GSOC)
Asset Protection Detective (APD) - Seasonal Position
Macy's Inc.
09.2019 - 11.2019
- Supported store's efforts in providing the best customer service within controlled environment to ensure maximum sales at highest profit rate attainable
- Observed suspicious behavior and apprehended shoplifters and dishonest employees with established procedures
- Prepared complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
- Respond quickly to emergency situations on premises, ensuring safety of employees and customers alike during critical incidents
Security Officer
Securitas USA - Tesla
Fremont
04.2015 - 01.2016
- Provide excellent customer service, dispatching appropriate Security personnel to medicals, escorts, associate requests. Document important and sensitive data to Security data base. Provide scheduling for security post openings.
- Vehicle patrol the perimeter and parking lot of the site, provide escorts for emergency first responders when needed for medical situations. Establish a safe environment outside of the building for motorists driving in and out of the parking lot.
- Access Control, Temporary badge issue, Perimeter checks, escorts.
Education
Diploma - undefined
Valley Oak High School
Napa07.2012
Skills
- CCTV surveillance (Milestone, Nx witness, Panasonic, Xvision, Aviginlon)
- Alarm management systems
- Emergency dispatch
- Coordination
- Incident response
- Situational awareness
- Executive protection
- Risk analysis
- Access control
- Threat analysis
- Security management systems
- OSINT (open source intelligence)
- Everbridge
- Alert media
- CCURE 9000
- ISOS Travel Tracker
Personal Information
Title: Experienced security professional
Languages
Spanish
Native or Bilingual
Timeline
Global Security Operations Center Operator
Securitas USA - Adobe
08.2025 - Current
Protective Services Operations Center (PSOC) Analyst
Security Industries Specialist (SIS) - Meta
01.2023 - 07.2023
Global Security Operations Center Operator II (GSOC)
Security Industries Specialists (SIS) - Meta
04.2022 - 06.2024
Global Security Operations Center (GSOC)
Allied Universal (AUS) - Sony PlayStation
09.2021 - 04.2022
Asset Protection Detective (APD) - Seasonal Position
Macy's Inc.
09.2019 - 11.2019
Security Operations Center (SOC)
Tesla Inc.
01.2016 - 05.2021
Security Officer
Securitas USA - Tesla
04.2015 - 01.2016
Diploma - undefined
Valley Oak High School