Victor Guerrero Melendez
Silver Spring,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
Rockville, MD
04.2022 - Current
- Maintained company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Evaluated employee performance, delivering individualized feedback and praise.
- Delegated tasks to employees and monitored activities and task completion.
To-Go Server
Cheesecake Factory Inc
Bethesda, DC
04.2020 - 08.2022
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Associate of Arts - Music
Montgomery College
Rockville, MD06-2024
Associate of Arts - Information Technology
Arizona State University
Tempe, AZSkills
- Equipment Troubleshooting
- Staff Development
- Team Development
- Safety Compliance
- Inventory Control
- Quality Assurance
- Energetic and Enthusiastic
- Cash Handling
- Process Improvements
- Relationship Building
Affiliations
- I enjoy spending free time either going to the gym or spending time with the people I care about.
- Music is a hobby of mine that will always mean a lot to me
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shift Manager
Starbucks
04.2022 - Current
To-Go Server
Cheesecake Factory Inc
04.2020 - 08.2022
Associate of Arts - Music
Montgomery College
Associate of Arts - Information Technology
Arizona State University