Victor Gutierrez
New York,USA
Summary
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
7
7
years of professional experience
Work History
Care Manager
CHN Community Healthcare Network
11.2024 - Current
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Evaluated patient needs and developed personalized intervention strategies to improve quality of life.
- Monitored progress of care initiatives, ensuring compliance with healthcare standards and regulations.
- Facilitated communication between patients, families, and healthcare providers to streamline care delivery.
- Advocated for patient rights and needs, promoting a holistic approach to health management.
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Member Services Representative
Planet Fitness
01.2024 - 11.2024
- Delivered exceptional customer service, addressing member inquiries and resolving issues promptly.
- Managed membership accounts using club management software, ensuring accuracy and up-to-date information.
- Answered telephone inquiries
- Inspected and reported faulty gym equipment for repair
- Assisted members in proper utilization of exercise equipment and functionality of spa amenities
- Informed prospective members of prices, promotions, and programs
- Addressed member's concerns and resolved billing issues in a friendly and helpful manner
- Delegated tasks and communicated with staff to meet club goals
- Enforced a safe, non-intimidating workout environment by adhering to club policies
Sales Associate
Foot Locker
07.2023 - 12.2023
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility for customers.
- Collaborated with team members to achieve sales targets and enhance customer service experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted customers in selecting footwear, enhancing overall satisfaction and driving product knowledge.
Home Health Aide
HCS Home Care Services
05.2018 - 03.2020
- Assisted individuals who experienced hardship due to disability, illness, and other social disadvantages in areas such as, hygiene, language translation, and daily living activities
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored patient health status, reporting any changes to healthcare professionals promptly.
- Performed caregiving duties, administered prescribed medications, supported dietary needs, and provided genuine companionship
Education
Bachelor of Arts - Psychology
The City College of New York
05.2024
Associate Degree - Liberal Arts and Sciences
City College of Technology
05.2021
Skills
- Proficient in English and Spanish
- Excellent Written and Verbal Communication
- Team Building
- Conflict Resolution
- Critical Thinking
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Attention to Detail
- Time Management
Timeline
Care Manager
CHN Community Healthcare Network
11.2024 - Current
Member Services Representative
Planet Fitness
01.2024 - 11.2024
Sales Associate
Foot Locker
07.2023 - 12.2023
Home Health Aide
HCS Home Care Services
05.2018 - 03.2020
Associate Degree - Liberal Arts and Sciences
City College of Technology
Bachelor of Arts - Psychology
The City College of New York
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