Victor Ha
Marietta,United States
Summary
Dynamic Meter Services Technician with proven expertise at Cobb Water System, excelling in compliance assurance and data analysis. Adept at enhancing service efficiency and customer satisfaction through effective communication and problem-solving. Skilled in equipment maintenance and calibration, ensuring accurate meter readings and operational excellence. Committed to continuous improvement and team collaboration.
Overview
4
4
years of professional experience
Work History
Meter Services Technician
Cobb Water System
Marietta, GA
05.2025 - Current
- Inspected and maintained metering systems for accuracy and reliability.
- Installed and calibrated new meters according to safety standards.
- Responded to service calls for meter repairs and adjustments.
- Documented meter readings and service activities in company systems.
- Collaborated with team members to improve service efficiency and procedures.
- Educated customers on proper meter usage and energy conservation methods.
- Assisted in training new technicians on equipment handling and safety practices.
- Conducted routine audits of metering equipment for compliance with regulations.
- Conducted safety inspections of the metering system prior to installation or repair work.
- Maintained records of all meter installations, tests, calibrations, repairs and services performed.
- Calibrated meters to ensure accuracy and reliability of readings.
- Verified accuracy of meter readings before issuing billing statements.
Tax Customer Service Representative
Intuit Turbotax
Marietta, GA
03.2025 - 04.2025
- Assisted customers with inquiries and product information via phone and email.
- Maintained customer records by updating account information regularly.
- Processed orders and returns accurately using company software systems.
- Provided feedback to management on recurring issues for continuous improvement efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
WRF Operator
Cobb County Water System
Marietta, United States
05.2023 - 06.2024
- Operated and monitored a water reclamation facility to ensure compliance with local, state, and federal regulations.
- Adjusted system controls to maintain chemical levels and flow rates, ensuring optimal treatment processes.
- Collected and tested water samples, performed qualitative and quantitative laboratory tests, and analyzed results to recommend process adjustments.
- Inspected, repaired, and maintained plant systems, equipment, and components, including pumps, gauges, and filters.
- Maintained detailed records and logs, including production reports and operational documentation, to ensure regulatory compliance and process transparency.
- Conducted preventive maintenance and ensured the cleanliness and functionality of all equipment and laboratory instruments.
- Operated machinery for water treatment and distribution processes.
- Monitored water quality and conducted routine sampling tests.
- Collaborated with team to maintain equipment and facilities.
- Assisted in troubleshooting operational issues and implementing solutions.
- Participated in emergency response drills to prepare for critical situations.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Trained new operators on protocols and equipment usage effectively.
- Ensured compliance with safety regulations and operational standards.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Shift Manager
Little Caesars
Smyrna, United States
10.2021 - 05.2023
- Directed a team of five-seven members, coordinating work efforts in order to increase productive output for our store.
- Developed exceptional customer service skills by handling customer inquiries, complaints, and orders in a fast-paced environment.
- Maintained inventory logs, monitored temperature logs, and coordinated restocking to minimize waste and meet demand.
- Managed cash handling responsibilities, including opening and closing tills, refilling cash drawers, and depositing imperative funds.
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated shift schedules to optimize staffing and meet customer demand.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food quality and presentation to maintain Little Caesars standards.
- Conducted performance evaluations for team members to promote development.
Education
Associates of Science - Cybersecurity
Chattahoochee Technical College
Marietta, GA01.2026
Skills
- Data analysis
- Chemical adjustments
- Process monitoring
- Compliance assurance
- Communication
- Time management
- Problem-solving
- Attention to detail
- Data entry
- Microsoft Excel
- Google Sheets
- Water reclamation operations
- Laboratory testing
- Equipment maintenance
- Inventory management
- Team supervision
- Scheduling
- Task delegation
- Customer service expertise
- Driver's license
- Multitasking capacity
- Work Autonomously
- Billing software
- Physical stamina
- Basic plumbing
- Reading comprehension
- Customer notifications
- Meter inspection
- Excellent communication
- Analytical thinking
Timeline
Meter Services Technician
Cobb Water System
05.2025 - Current
Tax Customer Service Representative
Intuit Turbotax
03.2025 - 04.2025
WRF Operator
Cobb County Water System
05.2023 - 06.2024
Shift Manager
Little Caesars
10.2021 - 05.2023
Associates of Science - Cybersecurity
Chattahoochee Technical College