Victor Hernadez
San Antonio,TX
Summary
Dedicated kitchen shift leader with over 9 years of experience in staff training and operations management. Skilled in optimizing workflows and resolving customer complaints, aiming to drive service excellence and foster team development.
Overview
23
23
years of professional experience
Work History
Manger/Cook Shift Leader
Domino's Pizza
San Antonio, Texas
12.2016 - Current
- Oversaw daily operations of pizza preparation and delivery processes to ensure quality and timely service.
- Directed kitchen staff on food preparation, cooking times, portion sizes, and dish presentation.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Trained employees on various job positions to ensure coverage and flexibility in staffing.
- Managed inventory and ordered ingredients to maintain stocked freezers, fridges, and pantry.
- Organized employee schedules to optimize workflow and service efficiency. to maximize workforce efficiency during peak hours.
- Coordinated scheduling to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to enhance satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hotel Housekeeper
Motel Service
San Antonio, Texas
01.2015 - 08.2016
- Cleaned guest rooms to uphold cleanliness and comfort standards.
- Maintained inventory of cleaning supplies for efficient daily operations.
- Replenished amenities in guest rooms and common areas to enhance guest experience.
- Reported maintenance issues, including plumbing and lighting problems, promptly.
- Followed health and safety regulations for handling chemicals and equipment.
- Ensured proper storage and disposal of hazardous chemicals by adhering to regulations.
- Removed trash and cleaned ashtrays regularly to maintain cleanliness in public areas.
- Restocked room supplies such as toiletries, linens, and minibar items consistently.
Cook/Cashier
Whataburger
San Antonio, Texas
05.2003 - 08.2010
- Efficiently operated cash register and processed customer transactions.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted customers with menu selections while delivering friendly service.
- Checked completed orders for accuracy in quantity and quality.
- Distributed food to service staff for timely delivery to customers.
- Trained new staff on cash handling procedures and food preparation techniques.
- Monitored food inventory levels, restocking supplies as necessary.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX01-2002
Skills
- Kitchen operations
- Food safety compliance
- Quality control
- Recipe development
- Inventory management
- Staff training
- Customer relationship management
Timeline
Manger/Cook Shift Leader
Domino's Pizza
12.2016 - Current
Hotel Housekeeper
Motel Service
01.2015 - 08.2016
Cook/Cashier
Whataburger
05.2003 - 08.2010
High School Diploma -
Thomas Jefferson High School