Victor Hernandez
4402 Brenta Mountain Ln.,TX
Summary
Dynamic customer service professional with a proven track record at VASI Party Rentals, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective complaint resolution and streamlined logistics. Skilled in data entry, I thrive in high-pressure environments, consistently delivering exceptional service and fostering client retention.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VASI Party Rentals
01.2023 - Current
- Provided prompt and accurate responses to customer inquiries across multiple channels.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Set-up Technician
VASI Party Rentals
10.2022 - Current
- Coordinated logistics for timely delivery and pickup of rental items at client locations.
- Maintained accurate records of equipment usage, damages, and repairs to support inventory management efforts.
- Effectively met tight deadlines under high-pressure environments without compromising quality standards.
- Collaborated with team members to streamline setup processes for improved efficiency.
Server
Park Place at the Boardwalk
04.2024 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables and prioritized guest needs efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards.
Education
High School Diploma -
Paetow High School
KatySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Server
Park Place at the Boardwalk
04.2024 - 04.2025
Customer Service Representative
VASI Party Rentals
01.2023 - Current
Set-up Technician
VASI Party Rentals
10.2022 - Current
High School Diploma -
Paetow High School
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