Victor Herrera
Union City,NJ
Summary
Driven Credit Manager with a proven track record at Rent a Center, adept in negotiating payment plans and enhancing credit risk management. Excelled in cross-functional collaboration and client relationship management. Skilled in credit reports and fostering positive customer engagements. Demonstrated ability to improve operations, showcasing a blend of analytical prowess and interpersonal skills. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
3
3
years of professional experience
Work History
Credit Manager
Rent a Center
09.2022 - Current
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
Loader and Unloader
Ups
03.2021 - 06.2021
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Delivery Specialist
Rent a Center
09.2021 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Education
High School Diploma -
Union City High School
2500 Kennedy Blvd Union City, NJ 07087 United Stat06.2020
Skills
- Credit Reports
- Research and due diligence
- Fraud understanding
- Application Review
- Proficient in Spanish and English
- Customer Engagement
- Application processing
- Client Relationship Management
- Mentoring and training
- Performance Improvements
- Sales expertise
- Sales proficiency
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Responsible and Trustworthy
Timeline
Credit Manager
Rent a Center
09.2022 - Current
Delivery Specialist
Rent a Center
09.2021 - Current
Loader and Unloader
Ups
03.2021 - 06.2021
High School Diploma -
Union City High School