Victor Hugo Calderon Silva
North Arlington
Summary
Highly motivated professional with extensive experience across diverse sectors and a strong commitment to delivering exceptional customer service. Trained as an engineer in Tourism and Hospitality Management, combined with proficiency in multiple languages and proven skills in leadership, teamwork, and problem-solving, provides a unique ability to contribute effectively to any team. Eager to join an organization that prioritizes efficiency and collaboration, fostering a positive impact on colleagues and clients.
Overview
19
19
years of professional experience
Work History
Supervisor
Aura Lounge
06.2025 - Current
- Effective communication with different departments such as reception and kitchen.
- Conduct pre-shift inspections to ensure proper setups of outlets.
- Manage the front of the house personnel for everyday work.
- Assigned section to servers, food runners, bussers and drink runners.
- Handle card and cash payments.
- Resolve guest concerns professionally that arise during shifts according to the restaurant's standards.
- Monitor service quality and guest interaction to improve overall dining experience.
- Coordinated arrangements for private rooms, banquets and special events, ensuring seamless execution of service.
- Responsible of training and onboarding of new staff members.
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Coordinated special events, ensuring seamless execution and enhanced guest experiences.
Server
Aura Lounge
04.2025 - 06.2025
- Take food and drinks orders through POS from customers in an effective and professional manner.
- Handle checks from sections of 40+ people.
- Maintain section clean.
- Work with bussers, food and drinks runners.
- Assist in the training of new servers, ensuring attention to detail and comprehensive understanding of restaurant methodology and practice.
- Delivered exceptional customer service, enhancing guest satisfaction and ensuring repeat visits.
Head Waiter
San Carlo
10.2023 - 08.2025
- Cash register management with 99% transaction accuracy, ensuring efficiency and trust.
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Supervised dining room operations, ensuring exceptional customer service and efficient table management.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
Bar Supervisor
Gaucho Grill Limited
08.2021 - 06.2023
- Continuous staff training, elevating customer service quality.
- Performance evaluation, optimizing bar operations.
- Development of attractive environments, promoting customer loyalty.
- Supervision of quality standards, ensuring an exceptional experience.
- Inventory management and coordination of restocking with suppliers.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, ordering supplies to maintain optimal stock for high-volume service periods.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
Waiter
Quo Vadis
05.2018 - 07.2021
- Efficient management of multiple tables in dynamic and fast-paced environments.
- Order management and coordination with the kitchen for efficient service.
- Development of conflict resolution skills and complaint handling.
- Increased sales through personalized menu recommendations.
- Training of new team members, fostering their adaptation.
Waiter/Bartender for Banquets
Hotel Radisson Edwardian
10.2016 - 04.2018
- Efficient time management in high-volume and fast-paced events.
- Effective coordination with kitchen and service teams.
- Quick problem resolution during banquets.
- Training in cocktails and premium beverage service.
- Supervision of event setups and teardowns.
- Ability to work under pressure while maintaining quality.
- Development of communication and teamwork skills.
Receptionist
Hotel Boutique Mansión Santa Isabela
06.2013 - 08.2013
- Management of reservations through computer systems, ensuring efficient and accurate processes.
- Optimal reception and farewell of guests, creating a memorable experience.
- Maintaining the room inventory updated and in perfect condition.
- Informing other departments about updates to ensure effective communication and quality service.
Management Assistant
Restaurant Fernando's
02.2011 - 02.2014
- Food menu control: Implementation and supervision of gastronomic proposals, ensuring customer satisfaction and service efficiency.
- Management of reservation systems: Mastery of technological tools that optimize reservation management and enhance customer experience.
- Purchasing management: Effective coordination of acquisition processes, ensuring product availability and supplier negotiation.
Mediator
Museo del Ministerio de Cultura Riobamba
10.2010 - 02.2011
- Group facilitator in cultural and educational contexts, creating collaborative and learning environments.
- Establishment of effective connections with local educational institutions, strengthening community synergy.
- Promoter of urban culture, enriching local identity and fostering artistic appreciation.
- Design and execution of interactive workshops for diverse audiences, promoting inclusion and idea exchange.
- Achieving visible results in visitor participation and satisfaction, demonstrating the positive impact of activities.
Provincial Supervisor of Weights and Dimensions
Ministerio de Transporte
02.2018 - 10.2019
- Optimized supervision processes, increasing operational efficiency.
- Implemented continuous evaluations, achieving a more trained staff.
- Designed work schedules that improved team productivity.
- Prepared monthly reports on performance during each period.
- Effectively managed the inventory of government documents.
Registration Assistant
Ministerio de Transporte y Obras Públicas
03.2017 - 02.2018
- Effective collaboration in vehicle control operations.
- Process optimization for measuring weights and dimensions.
Administrator
Sultana Motor's Almacen de Repuestos
09.2015 - 09.2016
- Exceptional customer service, ensuring customer satisfaction and loyalty.
- Efficient stock management, optimizing inventory turnover and reducing costs.
- Accurate inventory requisitions, ensuring product availability and minimizing waste.
Tourism Technician
GADM-Riobamba, Tourism Department
09.2015 - 06.2016
- Inventory of tourist and natural attractions to enhance the region's tourism offer.
- Implementation of a procedure plan to optimize the operation of tourism activities.
- Development of adventure tourism routes, providing unique and unforgettable experiences.
- Promotion of heritage and cultural tourism routes, highlighting the area's historical and cultural richness.
- Creation of strategic alliances between public institutions to strengthen sustainable tourism development.
Research Student
Universidad Nacional de Chimborazo
06.2013 - 10.2013
- Research Student in the 'Local Knowledge' program, collaborating on the project 'Integrative and Dynamic Image of the Provincial Heritage Wealth' with PhD Prometeo professors from Spain.
- Developed data analysis on heritage wealth.
English-Spanish Teacher and Translator
Instituto Calan (London-England)
09.2006 - 09.2007
- Trained students in English using innovative methodologies that enhance dynamic and effective learning.
- Developed personalized teaching materials to optimize instruction and facilitate language comprehension.
- Conducted continuous evaluation of student progress, offering constructive feedback and tailored improvement strategies.
- Experienced in multicultural environments, enriching the learning experience through an inclusive approach.
- Translated a variety of documents with exceptional attention to accuracy and cultural relevance.
Administrator
Illari Hotel
08.2021 - 05.2024
- Drove customer satisfaction up by 25% through innovative strategy implementation.
- Enhanced team competencies with a comprehensive training plan.
- Designed impactful products for professional meetings.
- Expertly managed group logistics for successful banquets.
- Developed enticing beverage menus that elevated event experiences.
National Tour Guide
Illari Hotel
01.2017 - 05.2024
- Development of attractive and dynamic itineraries for tourists.
- Ability to solve problems and handle unforeseen events quickly.
- Effective communication skills in multiple languages.
- Training in first aid and travel safety.
- Building strong relationships with local suppliers.
Tour Guide
Ferrocarriles del Ecuador
10.2016 - 03.2017
- Expert in guiding groups with passion and cultural knowledge.
- Personalized experiences that captivate each visitor.
- Deep knowledge of local history and heritage.
- Promotion of responsible and sustainable tourism on each tour.
Education
Bachelor of Science - Tourism and Hospitality Management Engineering
Universidad Nacional de Chimborazo
01.2015
High school diploma - undefined
Instituto Tecnologico Superior Juan de Velasco
01.1999
Skills
- Foreign Languages
- Leadership
- Team work and Collaboration
- Problem-solving
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Staff development
- Conflict resolution
- Inventory oversight
- Business administration
LANGUAGES
Spanish
English
French
Timeline
Supervisor
Aura Lounge
06.2025 - Current
Server
Aura Lounge
04.2025 - 06.2025
Head Waiter
San Carlo
10.2023 - 08.2025
Bar Supervisor
Gaucho Grill Limited
08.2021 - 06.2023
Administrator
Illari Hotel
08.2021 - 05.2024
Waiter
Quo Vadis
05.2018 - 07.2021
Provincial Supervisor of Weights and Dimensions
Ministerio de Transporte
02.2018 - 10.2019
Registration Assistant
Ministerio de Transporte y Obras Públicas
03.2017 - 02.2018
National Tour Guide
Illari Hotel
01.2017 - 05.2024
Waiter/Bartender for Banquets
Hotel Radisson Edwardian
10.2016 - 04.2018
Tour Guide
Ferrocarriles del Ecuador
10.2016 - 03.2017
Administrator
Sultana Motor's Almacen de Repuestos
09.2015 - 09.2016
Tourism Technician
GADM-Riobamba, Tourism Department
09.2015 - 06.2016
Receptionist
Hotel Boutique Mansión Santa Isabela
06.2013 - 08.2013
Research Student
Universidad Nacional de Chimborazo
06.2013 - 10.2013
Management Assistant
Restaurant Fernando's
02.2011 - 02.2014
Mediator
Museo del Ministerio de Cultura Riobamba
10.2010 - 02.2011
English-Spanish Teacher and Translator
Instituto Calan (London-England)
09.2006 - 09.2007
High school diploma - undefined
Instituto Tecnologico Superior Juan de Velasco
Bachelor of Science - Tourism and Hospitality Management Engineering
Universidad Nacional de Chimborazo
Similar Profiles
Julius AshiagborJulius Ashiagbor
Bar Manager at Aura loungeBar Manager at Aura lounge
Akeem RoweAkeem Rowe
Chef at Aura LoungeChef at Aura Lounge
Amani JohnsonAmani Johnson
Hostess at Aura LoungeHostess at Aura Lounge
Cesar TelloCesar Tello
Quickchek Trainer at Quickchek IncQuickchek Trainer at Quickchek Inc
Xavier MoyaXavier Moya
Owner & Operator at Luxury Detailing X.MOwner & Operator at Luxury Detailing X.M