Victor Konters
Edgewater
Summary
Dynamic training and safety professional with a strong background in developing tailored training programs and safety policies. Achievements include leading successful safety initiatives at major events, fostering a culture of compliance and continuous improvement in food safety practices.
Overview
22
22
years of professional experience
Work History
Chief of Field Development and Training
RCS Training/Florida Restaurant and Lodging Association
06.2006 - Current
- Managed hiring, onboarding, training, and professional growth of 30+ training staff throughout state of Florida.
- Created and executed training curriculum for ServSafe CFPM, Qualified Responsible Vendor programs. Designed employee food handler training materials to comply with local health codes. Conducted anti-harassment training initiatives promoting workplace respect and inclusivity. Facilitated human trafficking prevention workshops to inform staff of key issues. Provided customer service communication trainings to elevate client engagement strategies. Administered conflict management sessions aimed at enhancing interpersonal relations. Introduced HACCP instruction protocols, ensuring food safety compliance within operations. Developed AllerTrain resources focused on allergen safety in food preparation.
- Tailored training programs for Universal Studios, Sea World, Loews Hotels, Hilton, Hotels, and Rosen Hotels over 20 years. Delivered customized learning experiences to Levy Restaurants and Sodexo Live teams. Designed educational and professional development workshops for Orange County and Miami Dade School districts. Developed industry-specific seminars for Joffrey's Coffee staff.
- Delivered training across multiple platforms for audiences ranging from one to five hundred. Led live virtual sessions using Microsoft Teams and Zoom to engage diverse participants. Created pre-recorded educational materials for internal learning management systems, enhancing accessibility.
- Coordinated social media efforts for RCS Training and crafted content related to food safety, responsible alcohol service, and marketing & promotion.
- Providing guidance to clients on regulatory matters, current issues, policy formulation, and risk management.
- Collaborated with senior management on marketing strategies and long-term planning initiatives.
Food / People Safety Consultant
Sodexo Live
04.2009 - Current
- Managed food safety and physical safety oversight for prestigious events under Sodexo Live. Executed safety protocols at Orange County Convention Center, Las Vegas Convention Center, and Hard Rock Stadium. Supported operations during landmark events like the 2020 & 2025 Super Bowl, Formula 1, and FIFA World Cup. Led safety initiatives at Mariner’s Stadium and Indian Wells Tennis Garden. Conducted thorough assessments to ensure adherence to safety standards across all venues.
- Executed routine food safety and physical safety audits to uphold regulatory compliance standards.
- Designed customized HACCP plans for various locations, ensuring specific needs were met while adhering to industry standards.
- Championed food allergy awareness, training, and safety.
- Collaborated with public health officials to address food safety concerns, ensuring timely resolution of issues.
- Developed comprehensive training programs for staff, resulting in improved understanding of food safety regulations and practices.
- Deployment and integration of organization-wide IoT remote temperature monitoring.
- Created and implemented "Deliberate Donations" program to reduce food waste.
- Analyzed food safety data to identify trends and recommend corrective actions.
- Perform thorough investigations of foodborne illnesses.
- Partnered in developing and executing protocols and responses for COVID-19, Listeria, E. coli, and Cyclospora.
- Collaborated with cross-functional teams to enhance food safety practices across departments.
- Led initiatives to improve sanitation processes, reducing risk of contamination.
- Evaluated supplier compliance with safety standards, ensuring quality ingredients are used.
- Explored food safety innovation in terms of technology, people, processes and systems.
General Manager
Hops Brewery and Restaurant
03.2004 - 06.2006
- Implemented training programs to elevate staff performance and service quality in brewery operations.
- Oversaw daily restaurant functions, ensuring adherence to health standards and customer satisfaction.
- Developed and executed marketing initiatives to increase brand visibility and attract new patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Bachelor of Science - Microbiology
University of Florida
Gainesville, FLAssociate of Arts - Culinary Arts
Scottsdale Culinary School/ Le Cordon Bleu
Scottsdale, AZSkills
- Public Speaking
- Training
- Coaching
- Leadership
- Food Safety audits
- Food Safety program development
- Implementing safety policies
Timeline
Food / People Safety Consultant
Sodexo Live
04.2009 - Current
Chief of Field Development and Training
RCS Training/Florida Restaurant and Lodging Association
06.2006 - Current
General Manager
Hops Brewery and Restaurant
03.2004 - 06.2006
Bachelor of Science - Microbiology
University of Florida
Associate of Arts - Culinary Arts
Scottsdale Culinary School/ Le Cordon Bleu