Victor Lacerda
Hull,MA
Summary
Accomplished Manager at AutoZone with a proven track record in staff training and development, and customer relationship management. Excelled in fast-paced environments, enhancing team performance and customer satisfaction. Skilled in conflict resolution and time management, demonstrating significant improvements in productivity and service quality.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Manager
AutoZone
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sailer
US Navy
06.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Lead groups of select individuals on training assistance missions to ensure success in training future operators.
Back Kitchen Red Shirt
Chick-fil-A
07.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Silver Lake High School
Kingston, MA06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Interests
Martial Arts
Motorized vehicles
Nature
Fitness
Sports
Work Preference
Work Type
Part TimeWork Location
On-SiteHybridImportant To Me
Flexible work hoursPersonal development programsTimeline
Manager
AutoZone
06.2024 - Current
Sailer
US Navy
06.2023 - 05.2024
Back Kitchen Red Shirt
Chick-fil-A
07.2022 - 01.2023
High School Diploma -
Silver Lake High School
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