Victor Machuca
Hollywood,FL
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Five Below
Pembroke Pines, FL
01.2022 - 06.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
Old Navy
Aventura, FL
02.2008 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ranqued store #3 in sales
- On the customer service survey we went from On target to Significantly above Target
Assistant Manager
Value Pawn & Jewelry
Hialeah, FL
03.2006 - 02.2008
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
CVS Pharmacy
Miami, FL
02.2002 - 03.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Stop & Play
Bayamon Puerto Rico
03.2000 - 02.2002
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
Kmartcorp
Bayamon Puerto Rico
03.1993 - 03.2000
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
BBA - Advertising
University of Sacred Heart
Santurce .Puerto Rico 06.1994
Timeline
Customer Service Representative
Five Below
01.2022 - 06.2025
Assistant Manager
Old Navy
02.2008 - 04.2013
Assistant Manager
Value Pawn & Jewelry
03.2006 - 02.2008
Store Manager
CVS Pharmacy
02.2002 - 03.2006
Store Manager
Stop & Play
03.2000 - 02.2002
Department Manager
Kmartcorp
03.1993 - 03.2000
BBA - Advertising
University of Sacred Heart