Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Victor Manjarrez

Chicago,IL

Summary

Customer-focused Product Owner and Business Systems Analyst with 8+ years of professional experience bridging business needs and technology solutions across insurance, education, and SaaS environments. Recognized for exceptional client service and stakeholder management, with a proven ability to gather requirements, translate needs into actionable user stories, and deliver solutions that enhance efficiency and customer satisfaction, which create a lasting impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Systems Analyst / Agile Product Owner

CCC Intelligent Solutions, Inc
Chicago
05.2023 - Current
  • Translated business needs into system requirements for four critical automotive SaaS programs.
  • Drove key stages of Software Development Life Cycle, including requirement gathering, backlog management and product defects.
  • Designed UI/UX visual prototypes and process flows for product enhancements using Figma.
  • Facilitated agile ceremonies to ensure team alignment and effective collaboration.
  • Engaged with product management and technology teams to develop optimal product enhancements.
  • Negotiated with stakeholders to achieve consensus on product features and priorities.

Information Technology Lead

Noble Schools
10.2021 - 05.2023
  • Facilitated technological operations for 90 teachers, staff, and over 600 students.
  • Monitored performance of critical network devices using Op Manager.
  • Administered school staff technology through Active Directory in collaboration with Microsoft Admin Center.
  • Operated campus Web Help Desk to address technological challenges for staff and students.
  • Managed technological projects as liaison between campus administration and vendors.

Risk Management Analyst

Combined Insurance - Chubb Limited
05.2017 - 02.2021
  • Analyzed various metrics, such as key risk indicators, and KPIs to quantify potential risks to the organization and areas of improvement.
  • Elicited requirements from Chubb IT Dev team, designers, and QA to implement technological solutions in an agile environment.
  • Designed and co-hosted practical Business Continuity Program exercises that test technological, process, and safety procedures for all units in the event of a disruption
  • Hosted weekly incident report meetings with key business unit leaders to evaluate incidents detrimental to the company's security, financial, and reputational well-being
  • Responsible for executing critical application security recertifications, such as Sarbanes-Oxley (SOX) applications

Education

Bachelor of Science - Economics

University of Illinois at Chicago

Skills

  • JIRA
  • Agile methodologies
  • Backlog management
  • User story creation
  • Business process mapping/process flow
  • Documentation
  • Software Development Life Cycle (SDLC)
  • Quality Assurance
  • Figma
  • Aha!
  • Product Design
  • User Interface (UI) design
  • User Experience (UX) design
  • Requirement Management
  • Teamwork/collaboration
  • Information gathering
  • Critical thinking
  • Cultural awareness
  • Organize and facilitate project planning
  • Customer service

Certification

  • PSM I - Professional Scrum Master I, Scrum.org
  • PSPO I - Professional Scrum Product Owner I, Scrum.org
  • Full-Stack Web Development, Northwestern University

Websites

Timeline

Business Systems Analyst / Agile Product Owner

CCC Intelligent Solutions, Inc
05.2023 - Current

Information Technology Lead

Noble Schools
10.2021 - 05.2023

Risk Management Analyst

Combined Insurance - Chubb Limited
05.2017 - 02.2021

Bachelor of Science - Economics

University of Illinois at Chicago

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