Victor Marcano
Denver,CO
Summary
Proven leader in distribution and banquet management, notably with Amazon, enhancing operational efficiency and customer satisfaction. Skilled in warehouse management and exceptional service delivery, I excel in logistics planning and team collaboration. My strategic approach has significantly improved workflows and safety protocols, demonstrating adaptability and a results-driven mindset.
Overview
10
10
years of professional experience
Work History
Distribution Manager
Amazon
03.2024 - Current
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Optimized distribution processes by implementing efficient inventory management systems.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
Banquet Manager
Denver Museum of Nature and Science
05.2022 - 02.2024
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Banquet Manager
Renaissance Hotel
05.2014 - 04.2020
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Education
Lawyer - Laws
Central University of Venezuela - School of Laws
Caracas, Venezuela 11.2005
Skills
- Warehousing Operations
- Operational Excellence
- Supply Chain Optimization
- Warehouse Management
- Quality Management
- Logistics Planning
- Safety Monitoring
- Preventive Maintenance
- Inventory Management
- Quality Assurance
- Project Management
- Customer Needs Assessment
- Performance Evaluation
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Loading and unloading
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Equipment Inspections
- Mentoring and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Distribution Manager
Amazon
03.2024 - Current
Banquet Manager
Denver Museum of Nature and Science
05.2022 - 02.2024
Banquet Manager
Renaissance Hotel
05.2014 - 04.2020
Lawyer - Laws
Central University of Venezuela - School of Laws