Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victor Martinez

Glendale,AZ

Summary

Driven Service Technician with a proven track record at LG Electronics Inc, excelling in customer satisfaction through exceptional service and repair. Skilled in troubleshooting and preventive maintenance, adept at problem resolution and efficient in operations without supervision. Demonstrates strong mechanical abilities and outstanding attention to detail, significantly enhancing equipment performance and reliability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Technician

LG Electronics Inc
11.2020 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Repair or replace Defective parts
  • Verify working as designed operation of appliances
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Field Service Technician

Electolux
10.2017 - 10.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Education

Associate of Science - HVAC Refrigeration

Universal Technical Institute of Arizona Inc
Avondale, AZ
07.1997

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06.1995

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Troubleshooting skills
  • Flexible and Adaptable
  • Problem and Issue Resolution
  • Hand tool knowledge
  • Documentation And Reporting
  • Lock-Ring Trained By Vulkan
  • Braze Welding

Certification

  • Refrigerant Transition and Recovery Certification Type I,II,III

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Technician

LG Electronics Inc
11.2020 - Current

Field Service Technician

Electolux
10.2017 - 10.2020

Associate of Science - HVAC Refrigeration

Universal Technical Institute of Arizona Inc

High School Diploma -

South Tahoe High School

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Victor Martinez