Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victor Martinez

Yonkers,NY

Summary

Dynamic Manager with nearly a decade of experience at Bowlero Corp, successfully implementing operational practices across over 350 locations. Achieved significant sales milestones, driving revenue to $2 million annually at one location and close to $10 million at another. Expertise in strategic planning and team leadership that enhances the ability to optimize performance and maximize profitability. Committed to fostering an environment of continuous improvement and growth within any organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

FOH Manager

LOOK Cinemas
Dobbs Ferry, New York
06.2025 - Current
  • Monitored employee performance to ensure adherence to company standards.
  • Created weekly FOH staff schedules to optimize efficiency and control labor costs.
  • Managed cash handling processes, including deposits, withdrawals, and reconciliations.
  • Introduced various screenings to maintain consistent business levels during slower seasons.

Operations Manager

Bowlero White Plains
White Plains , NY
08.2024 - 06.2025
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed operations of more than 70 employees, contributing to $9M yearly sales performance.

Assistant General Manager

Bowlero Norwalk
Norwalk , CT
06.2020 - 08.2024
  • Analyzed financial data and prepared reports for senior management.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Prepared weekly schedules for staff members based on their availability.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.

Operations Manager

Bowlero Norwalk
Norwalk, CT
10.2017 - 06.2020
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.

Food and Beverage Server

Bowlero White Plains
White Plains, NY
01.2015 - 09.2017
  • Developed strategies later implemented company-wide.
  • Facilitated efficient service delivery while upholding organizational standards.
  • Oversaw comprehensive training of serving and bar personnel.

Education

High School Diploma -

St. Raymonds High School For Boys
The Bronx, NY
06-2014

Skills

  • Strategic planning
  • Inventory management
  • Performance assessment
  • Payroll administration
  • Problem solving
  • Conflict resolution
  • P&L management
  • Revenue generation
  • Employee training
  • Customer service
  • Financial analysis

Certification

  • Servsafe Certified
  • Tips Certified

Timeline

FOH Manager

LOOK Cinemas
06.2025 - Current

Operations Manager

Bowlero White Plains
08.2024 - 06.2025

Assistant General Manager

Bowlero Norwalk
06.2020 - 08.2024

Operations Manager

Bowlero Norwalk
10.2017 - 06.2020

Food and Beverage Server

Bowlero White Plains
01.2015 - 09.2017

High School Diploma -

St. Raymonds High School For Boys

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