VICTOR MATTHEW GALVAN III
AUSTIN,TX
Summary
Experienced customer relations specialist with 8 years of success in management, sales, and business optimization. Recognized for excellence in tenant and client retention, strong communication skills, property management expertise, and effective team leadership. Consistently drives operational efficiency and financial stability, fosters positive interactions, and implements innovative approaches to boost growth and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Business Development Analyst
Atomic Capital Minerals
Houston, TX
06.2023 - 05.2025
- Enhanced team collaboration, boosting client acquisition in minerals sector.
- Developed client strategies, exceeding revenue targets and expanding market presence.
- Negotiated deals and presented proposals, achieving measurable market growth.
- Aligned communication across teams to optimize business development efforts.
- Managed a pipeline of 1000 accounts, generating leads and updating data in Salesforce.
Property Manager
United Properties Group
Houston, TX
04.2022 - 06.2023
- Managed rental rates and leases, ensuring tenant satisfaction and compliance.
- Resolved tenant complaints promptly, enhancing retention and satisfaction.
- Conducted inspections to maintain property standards and safety.
- Supervised repairs and maintenance, optimizing operational efficiency.
- Collected rent and managed expenses, reducing arrears and maintaining financial stability.
Sales Representative
Vincere Associates
Austin, TX
09.2020 - 01.2022
- Built strong client relations, achieving consistent sales targets and enhancing customer satisfaction.
- Expanded client base through strategic outreach, significantly boosting sales performance.
- Resolved customer issues promptly, ensuring high satisfaction and repeat business.
- Developed insightful presentations, improving product knowledge and competitive edge.
- Implemented effective networking strategies, resulting in measurable sales growth.
Assistant General Manager
Extended Stay Hotels
Houston, TX
11.2016 - 04.2020
- Analyzed data to support strategic decisions, improving operational efficiency.
- Presented insights that guided management in effective decision-making.
- Managed vendor communications, ensuring seamless daily operations.
- Handled cash and prepared deposits, maintaining financial accuracy.
- Mentored staff, enhancing team performance and retention rates.
Guest Service Representative
Extended Stay Hotels
Austin, TX
05.2016 - 11.2016
- Greeted guests, enhancing satisfaction and resolving inquiries efficiently.
- Handled transactions accurately, maintaining financial integrity.
- Managed reservations, ensuring seamless guest experiences.
- Collaborated with housekeeping to uphold cleanliness standards.
- Developed solutions for unique guest requests, enhancing service.
Education
High School Diploma - undefined
Parkview Baptist
Houston, TX06.2013
Skills
- Guest Services
- Management
- Data Analysis
- Accounts Receivable
- Sales
- Property Management
- Payment Collection
- Communication
- Tenant relations
- Administrative Support
- Conflict Resolution
- Client Retention
- Project Coordination
- Customer Engagement
- Negotiation Skills
- Lead Generation
- Customer Support
- Salesforce
- CRM Software
- Data Entry
Timeline
Business Development Analyst
Atomic Capital Minerals
06.2023 - 05.2025
Property Manager
United Properties Group
04.2022 - 06.2023
Sales Representative
Vincere Associates
09.2020 - 01.2022
Assistant General Manager
Extended Stay Hotels
11.2016 - 04.2020
Guest Service Representative
Extended Stay Hotels
05.2016 - 11.2016
High School Diploma - undefined
Parkview Baptist