Amanda Singh
Orlando,FL
Summary
Personable professional with over 7 years of experience in providing superb hospitality services by leading and motivating others. Well-versed in working with the public, answering inquiries, and resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Lobby Experience Host
KPMG Lakehouse
09.2021 - Current
- Providing comprehensive guidance, coaching, and quality control measures to all Lobby Experience hosts to ensure that their service delivery is consistently excellent and aligned with our company's standards of professionalism
- Collaborate closely with the events team to guarantee meticulous attention to detail and a flawless guest experience
- Providing a personalized welcome experience for VIP clients by greeting them upon arrival and presenting their itinerary for the day, ensuring they feel valued and at ease throughout their visit to the facility
- Collaborating with management to promote team cohesiveness and establish standardized procedures that enhance the overall operation for both hosts and management
- Held the position as the primary trainer, overseeing and conducting all training activities
Hostess Trainer
Bosphorous Turkish Cuisine
03.2019 - 08.2020
- Overseeing and coordinating phone inquiries, online orders and handling reservations upon request
- Managing and organizing all front-of-the-house operations for a smooth flow throughout the night
- Utilizing various technological systems to ensure the efficient organization of the restaurant
- Training new hosts upon hire ensuring they are taught the correct services and operations
- Maintained positive attitudes and strong work relationships by creating a harmonious and productive work environment through effective communication, respect and empathy, conflict resolution, collaboration, and professionalism
Apparel Associate
Academy Sports and Outdoors
04.2017 - 04.2018
- Monitoring customers to ensure they have an exceptional experience through professional service
- Organizing planogram resets when needed to ensure the effective organization and presentation of merchandise in the store
- Sorted and restocked the merchandise on the sales floor at end of each day to maintain a neat and tidy appearance for customers
- Assisted with monitoring phone inquiries and communicating vital information to my management team
Stockroom Associate
Abercrombie Kids
10.2016 - 12.2017
- Overseeing store logistics and inventory management along with handling inbound and outbound shipments to ensure efficient stock replenishment
- Facilitating procurement of merchandise on site and online in timely manners for the best customer satisfaction
- Maintaining efficient stock levels through strategic stocking strategies
- Mitigating financial losses by promptly documenting and reporting instances of damaged products
- Ensuring customer satisfaction through the maintenance of a pristine and hygienic work environment
Education
Certificate - Integrative Behavioral Health
University of Central Florida
Orlando, FLMaster of Science - Rehabilitation and Mental Health Counseling
West Virginia University
Bachelor of Science - Psychology, Clinical
University of Central Florida
Orlando, FLAssociate of Arts - Clinical Psychology
Valencia College
Orlando, FLSkills
- Hard-working and proven leadership
- Organizational and interpersonal skills
- Strong writing and presentation skills
- Proficiency in Microsoft Office
- Explores opportunities to apply abilities to increase productivity and efficiency
- Ability to adapt to changing assignments and environments
Certification
- Sherwin Doobay: Vice President for Bank of New York; 646-321-3381
- Melissa DeLeon: Senior Revenue Cycle, Manager, VAD for Abbott; 407-219-7018
Timeline
Lead Lobby Experience Host
KPMG Lakehouse
09.2021 - Current
Hostess Trainer
Bosphorous Turkish Cuisine
03.2019 - 08.2020
Apparel Associate
Academy Sports and Outdoors
04.2017 - 04.2018
Stockroom Associate
Abercrombie Kids
10.2016 - 12.2017
Certificate - Integrative Behavioral Health
University of Central Florida
Master of Science - Rehabilitation and Mental Health Counseling
West Virginia University
Bachelor of Science - Psychology, Clinical
University of Central Florida
Associate of Arts - Clinical Psychology
Valencia College
- Sherwin Doobay: Vice President for Bank of New York; 646-321-3381
- Melissa DeLeon: Senior Revenue Cycle, Manager, VAD for Abbott; 407-219-7018
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