Victor Morris
Brooklyn,USA
Summary
A dedicated professional with an aspiration to join a team that focuses on identifying needs and delivering effective solutions. A proven ability to work in a fast-paced environment. A proven leader and a commitment to serving others. Adept at building rapport while utilizing excellent customer service skills. A dedication to maintain effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fare Enforcement Agent
New York City Transit Authority
Brooklyn, NY
11.2023 - Current
- Enhanced public safety by surveillance of NYCT revenue vehicles while diligently checking the validity of customers’ payments.
- Issued summonses to fare evaders while enforcing policies and regulations.
- Recorded daily actions in memo books, prepared reports, performed special assignments, and operated a motor vehicle as needed to perform related work.
- Demonstrated strong ethical conduct while dealing with vulnerable individuals and exercised resilience while using deescalation techniques.
- Improved community relations through proactive engagement and open communication with the public.
- Collaborated effectively with fellow enforcement agents, fostering a cohesive team environment.
Traffic Enforcement Agent
City of New York Police Department
01.2018 - 11.2023
- Daily patrol of an assigned sector enforcing NYC parking regulations while also performing intersection duties moving traffic, reducing collisions, and protecting pedestrians
- Immediate response to emergencies, including auto collisions, unlawful gatherings, and other civilian complaints
- Informed violators of applicable regulations, removed unauthorized vehicles while maintaining courtesy, professionalism and respect
- Trained new agents and shared comprehensive knowledge
- Completed and maintained end-of-day records.
- Ensured equipment readiness while adhering to department guidelines.
Shuttle Driver
Manhattan Mini Storage
09.2017 - 01.2018
- Transported MMS customers to or from a set location in Manhattan to a MMS location while providing exceptional customer service
- Assisted with store logistics and provided customer support
House Manager
School of Visual Arts
07.2011 - 09.2017
- Managed day-to-day operations of the theater to comply with city regulations and school standards.
- Prepared and submitted reports while overseeing theater activities, handling guest concerns, and providing safety measures
- Responsible for communicating performance expectations and enforcing policies
- Served as a liaison streamlining communication among staff for optimal productivity and coordination of tasks during red carpet movie premieres and other private events
- Ability to install, test, and maintain surveillance systems and monitoring.
- Responsible for maintaining fire safety as a F-03 Fire Guard
Education
Associate of Applied Science - Accounting
CITY UNIVERSITY OF NEW YORK BROOKLYN COLLEGE
01.2012
Skills
- Management
- Critical Thinking
- Law Enforcement
- Microsoft Office
- Accounting
- Data Entry
- Lesson Planning
- Effective Communication
- Customer Service
- Problem Solving
Accomplishments
- Student Government Association - 2011
- Music Club President - 2011
- 4.0 GPA; Deans List - 2012
Certification
- Certificate of Fitness F-03
- NYS Security Guard License
- MTA NYCT Track Certification
Timeline
Fare Enforcement Agent
New York City Transit Authority
11.2023 - Current
Traffic Enforcement Agent
City of New York Police Department
01.2018 - 11.2023
Shuttle Driver
Manhattan Mini Storage
09.2017 - 01.2018
House Manager
School of Visual Arts
07.2011 - 09.2017
Associate of Applied Science - Accounting
CITY UNIVERSITY OF NEW YORK BROOKLYN COLLEGE