VICTOR MUNIZ
Northridge,CA
Summary
Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
Vons
Tujunga, CA
04.2013 - Current
- Monitored employee performance and provided feedback to improve productivity.
- Coordinated with other departments within the organization.
- Ensured compliance with company policies and procedures by all staff members.
- Collaborated with team members to develop creative solutions for challenges.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Analyzed market data to identify areas of improvement within the store.
- Established relationships with vendors, suppliers, and other partners.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Reviewed financial statements regularly to track store performance.
- Increased store sales by cross-selling complementary items.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05-2013
Skills
- Revenue Growth
- Customer Service
- Revenue Forecasting
- Scheduling Employees
- Delegating Work
- Promotional planning
- Store Opening and Closing
- Retail Operations
Languages
Spanish
Professional
Affiliations
- Car enthusiast
- Active Crunch member since 2016
Timeline
Retail Sales Manager
Vons
04.2013 - Current
High School Diploma -
Granada Hills Charter High School
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