Victor Onuoha
San Antonio,TX
Summary
Dedicated and highly skilled Banking Specialist with a strong background in financial security and risk management. Adept at employing advanced fraud detection techniques, conducting comprehensive investigations, and implementing proactive strategies to safeguard organizational assets while also possessing a strong knowledge of banking laws and regulations. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banking Specialist
USAA
07.2022 - Current
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Reviews and determines if transactions are suspicious in nature, such as kiting, significant changes in balances, cash structuring in deposits, loan payments, and certificate of deposit purchases, wire, or ACH transfers, monetary instrument sales, new account openings, etc.
- Ensure compliance with applicable laws, regulations, and industry guidelines related to fraud prevention and reporting.
- Collaborate with internal teams, such as compliance, legal, operations, and technology, to share information, coordinate fraud prevention efforts, and ensure timely and accurate reporting of fraud incidents
- Utilize fraud detection and prevention tools, systems, and software to monitor and identify potential fraud indicators. Carries out FinCEN 314(a) (PATRIOT Act) responsibilities.
- Intake and review of members account activities to identify fraudulent transactions and open up a dispute for all unauthorized transactions.
- Assist next of kins and Executors of member estate with information pertinent to settling accounts held by decedent.
Horizontal Construction Engineer
US Army
03.2020 - Current
- Operated tractor-trailer to transport heavy construction equipment.
- Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
- Ensure compliance with safety regulations and maintain a safe work environment for construction personnel and the public
- Coordinate the delivery, storage, and usage of construction materials, ensuring optimal utilization and minimizing waste.
Technical Support Specialist
Spectrum
05.2020 - 07.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted field technicians in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented and maintained detailed records of support interactions and solutions.
Correctional Officer
Texas Department Of Criminal Justice
06.2018 - 07.2020
- Coordinated with other law enforcement personnel to exchange information.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Investigated and responded to incidents of inmate misconduct.
- Document finding of investigations against inmates and testify in a court.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO01.2025
B.Engr. - Civil Engineering Technology
Federal University of Technology Owerri Nigeria
Nigeria03.2018
Skills
- Data Processing
- Sales Tactics
- Product Presentation
- Account Updates
- Account Monitoring
- Transactions
- Fraud Detection
- Decision-Making
- Team Cooperation
- Attention to Detail
- Compliance, Banking Laws, and Regulations BSA/AML
- Fraud Prevention
Accomplishments
- Collaborated with team of process owners at USAA in the testing of new fraud intake layout to streamline the questions asked during the intake of a dispute.
- Used Microsoft office tools to track updates and possible errors in timeline for completion of due tasks within the survivor relation team.
Certification
- BSA and AML Compliance , American Bankers Association (ABA)
- Fraud Prevention. , American Bankers Association (ABA)
Languages
English
Full Professional
Igbo
Full Professional
Timeline
Banking Specialist
USAA
07.2022 - Current
Technical Support Specialist
Spectrum
05.2020 - 07.2021
Horizontal Construction Engineer
US Army
03.2020 - Current
Correctional Officer
Texas Department Of Criminal Justice
06.2018 - 07.2020
Bachelor of Science - Business Administration
Colorado Technical University
B.Engr. - Civil Engineering Technology
Federal University of Technology Owerri Nigeria
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