Victor Orduna
Chicago,IL
Overview
5
5
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
Chicago, Illinois
11.2023 - Current
- Provide a convenient, easy to understand, affordable loans to customers beginning with a simple application.
- Empathize with any potentially sensitive situations customers might be going through and empowering them to move forward towards a brighter future with a loan that meets their priorities.
- Advised borrowers on strategies for improving their credit score or reducing debt load prior to applying for a new loan.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Properly handled any potentially fraudulent loan application discreetly, efficiently and according to the proper policies and procedures.
- Answer over 100 calls and texts per shift to assist with customer questions, concerns and general account servicing.
- Educate customers about our various borrowers assistance programs if they are experiencing a hardship that limits or prevent them from staying on track with their payments.
- Process payments from current and delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
- Maintained up-to-date knowledge of relevant laws and regulations governing consumer lending practices.
Wealth Management Investment Professional
JPMorgan Chase
Chicago, IL
01.2023 - 02.2023
- Studied with other newly hired investment professionals with the goal of passing a series of exams, including the SIE, Series 63, and Series 7.
- Took countless notes and several quizzes and practice exams for the SIE.
- Actively participated in corporate video conferences to discuss the firm's achievements, future goals and the different approaches newly hired individuals could take to help meet those goals
- Received one on one coaching from an existing Investment Professional by listening in on customer phone calls, observing how securities such as stocks, options and bonds are properly handled.
- Adapted to the software and tools that were used within the firm; from computers and printers to everything in between.
Student Volunteer
Carle Hospital
Urbana, IL
01.2019 - 03.2022
- Assisted nurses and physicians with routine patient care, such as IV procedures, patient bathing, feeding, vaccinations, med/sustenance assistance
- Aided in reducing wait times by an average of 10 minutes and ultimately increasing patient satisfaction
- Maintained medical equipment stockpile by organizing and restocking supply rooms and closets
- Resulted in more time spent with the patient and less time in the supply room by medical personnel
- Streamlined communication by answering phone calls for the nurses and translating between English and Spanish when needed.
- Further bolstered direct patient care time to minimize patient suffering.
Education
Bachelor of Science - Econometrics And Quantitative Economics
University of Illinois At Urbana-Champaign
Champaign, IL05.2022
High School Diploma -
Curie Metropolitan High School
Chicago, IL06-2018
Skills
Technical:
- R studio
- Microsoft Excel
- Microsoft PowerPoint
- Python
- HTML
Language:
- Spanish (Fluent)
- English (Fluent)
Additional:
- Regression Analysis
- Data Analysis
- Programming
- Collections Experience
- Debt Management
- Loan Processing
- Risk Evaluation
- Credit Bureau History Review
Timeline
Personal Loan Specialist
OneMain Financial
11.2023 - Current
Wealth Management Investment Professional
JPMorgan Chase
01.2023 - 02.2023
Student Volunteer
Carle Hospital
01.2019 - 03.2022
Bachelor of Science - Econometrics And Quantitative Economics
University of Illinois At Urbana-Champaign
High School Diploma -
Curie Metropolitan High School
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