VICTOR ORESANYA
Summary
Relationship-focused banking leader with 10+ years of experience driving business development, sales growth, client relationship management, and operational excellence. Proven success leading high-performing teams, developing small business banking opportunities, exceeding production goals, and delivering exceptional client experiences. Experienced in branch operations, lending, treasury management referrals, compliance, and talent development.
Overview
13
13
years of professional experience
Work History
Financial Center Manager
Bank of America
Brunswick, OH
04.2023 - Current
- Lead overall financial center operations, driving sales growth, client satisfaction, and operational performance.
- Coach associates to identify and refer small business opportunities, including treasury management, lending, and cash management solutions.
- Develop high-performing teams through coaching, mentoring, succession planning, and performance management.
- Delivered exceptional client experiences through strengthened engagement and improved relationship retention, resulting in increased client loyalty.
- Oversee regulatory compliance, operational risk, and policy adherence while improving efficiency through data-driven decision-making.
- Recruit, develop, and retain top talent while fostering an inclusive, high-performance culture.
Branch Manager
Dollar Bank
Euclid, OH
07.2017 - 04.2023
- Generated new business through prospecting, networking, referrals, and community outreach.
- Built partnerships with Treasury Management, Merchant Services, and Business Banking to expand commercial opportunities.
- Conducted small business relationship reviews and referred clients for specialized lending and treasury solutions.
- Led branch sales, coaching, and performance management while developing high-performing teams.
- Managed branch operations, lending activities, audits, compliance, security, and risk management.
- Drove customer acquisition and retention through relationship-based sales and exceptional service.
- Represented the bank at community events and business organizations to strengthen market presence.
Manager
Maven Mobility Services
Akron, OH
09.2013 - 07.2017
- Managed daily operations, employee performance, scheduling, and customer service.
- Resolved customer concerns while maintaining high satisfaction and service standards.
- Coordinated staff training and performance development initiatives.
- Managed budgets, operational reporting, payroll documentation, and process improvements using Lean management principles.
Education
Master of Business Administration (MBA) -
Metropolitan College of New York
06-2013
Skills
- Business Development
- Small Business Banking
- Sales leadership
- Treasury Management Referrals
- Consumer & Business Lending
- Team Leadership & Coaching
- Client Experience
- Risk and Regulatory Compliance
- Financial analysis
- Client relationship management
- Relationship building
- Strategic planning
Timeline
Financial Center Manager
Bank of America
04.2023 - Current
Branch Manager
Dollar Bank
07.2017 - 04.2023
Manager
Maven Mobility Services
09.2013 - 07.2017
Master of Business Administration (MBA) -
Metropolitan College of New York