Victor Palomares
Tucker,GA
Summary
Results-driven professional specializing in data analysis and technical training. Expertise in interpreting data and identifying trends to deliver actionable insights for informed decision-making. Proficient in customer relationship management, quality control, and inventory management, emphasizing operational excellence and collaboration across teams. Strong problem-solving skills with a track record of enhancing processes to improve efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Installation Technician
Leaffilter
Alpharetta, USA
10.2020 - Current
- Deployed diverse hardware, software, and upgrades to enhance existing installations.
- Collaborated with customers to diagnose issues and clarify repair processes.
- Educated clients on safe and proper equipment usage.
- Maintained precise inventory for all materials and equipment at job sites.
- Trained new technicians in installation techniques and safety protocols.
- Explained installation procedures and addressed client concerns effectively.
- Tested installations to ensure functionality and device compatibility.
Forensic Interviewer
PGJEM
Morelia, Mexico
03.2015 - 12.2018
- Verified evidence through interviewing and observing suspects and witnesses.
- Testified before grand juries regarding criminal activity investigations.
- Examined records and governmental agency files to identify suspect data.
- Prepared detailed reports outlining investigation findings.
- Collaborated with various offices and agencies to exchange information and coordinate activities.
Recruitment Specialist
ECOVIVIENDA
Morelia, Mexico
01.2014 - 02.2015
- Utilized data and metrics to identify trends and formulate HR strategy.
- Maintained detailed documentation of recruiting processes and candidate pipelines.
- Developed preliminary screening questions to gather essential candidate information.
- Contacted job applicants regarding application status to ensure timely communication.
- Participated in phone and in-person interviews to assess final candidates.
- Qualified job applicants, referring top candidates to managers with hiring recommendations.
- Entered and retrieved data rapidly using computer systems for accurate record keeping.
Call Center Customer Service Representative
DISH
Morelia, Mexico
02.2012 - 12.2013
- Clarified information requests to fulfill customer needs and complete transactions.
- Provided accurate responses to customer inquiries, ensuring satisfaction.
- Referred unresolved grievances to appropriate departments for resolution.
- Determined service charges, collected payments, and managed billing arrangements.
Education
Bachelor of Science - Psychology
UMSNH
Morelia, Michoacan08.2013
Master of Science - Master's Degree in Psychoanalysis
Intercontinental University
Mexico, MEProfessional Certificate - Thanatology
Intercontinental University
Mexico, MESkills
- Quality control and data evaluation
- Inventory management
- Customer relationship management
- Technical training
- Issue resolution
- Technical documentation
- Customer service and satisfaction
- Staff management
- Progress reporting
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Installation Technician
Leaffilter
10.2020 - Current
Forensic Interviewer
PGJEM
03.2015 - 12.2018
Recruitment Specialist
ECOVIVIENDA
01.2014 - 02.2015
Call Center Customer Service Representative
DISH
02.2012 - 12.2013
Bachelor of Science - Psychology
UMSNH
Master of Science - Master's Degree in Psychoanalysis
Intercontinental University
Professional Certificate - Thanatology
Intercontinental University